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Application Support Specialist, Asia-pacific
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We are looking for a Technical Support Engineer to provide 2nd to 3rd level technical support to our customers. This position has a focus on the Asia Pacific Region and is based in Kuala Lumpur, Malaysia. Malaysian citizens and permanent residents only.YOUR TASKS
- As part of the Sales Support team, you will provide our international customers 2nd to 3rd level technical support in English as well as escalated 1st level support.
- 3rd level support may be in close cooperation with our software development team
- You will work closely with your technical support counterpart teams in Americas & EMEA (Paessler HQ)
- You will handle technical consultation (via ticket system, chat, phone, and remote online session) about PRTG in varied context, including trial users, customers, and partners
- When required, you will participate in the feature request process, focus topics, company-wide strategic projects, and initiatives
- Intensive error analysis based on log files, screenshots and snapshots
YOUR PROFILE
- You already have professional experience as a system administrator or network engineer
- You are trained in network, IT or system administration or you are an IT specialist or have a comparable background
- It is easy for you to empathize with the daily challenges of our customers
- You are familiar with network protocols such as SNMP, SSH, Flow and WMI
- You are fluent in English (C1); knowledge of Japanese, Mandarin and/or Korean is a big plus
- Ideally, you also have experience with IoT, products such as VMware, Cisco IOS, and NetApp or you are well versed in script programming or Powershell
- You are willing to travel twice a year for 2-3 weeks to our HQ in Germany
FACTS FOR YOU
- We produce an excellent software that is loved by its users as shown by our 97% customer satisfaction rating, and is recognized worldwide as one of the best-known products in the area of network monitoring
- A great working atmosphere in an enthusiastic international team with flat hierarchies
- You can choose to work from home on Monday and/or Fridays
- We offer company's healthcare plan as well as healthcare allowance for further individual healthcare
- You are entitled to a communication and parking allowance
- Innovative and creative work environment with plenty of room for new ideas
- You can rely on the team, spread all over the world and in Germany, and expect to be supported in your daily tasks
- You are employed by Paessler Software Solution SDN BHD - our young subsidiary in Kuala Lumpur (WeWork at Mercu 2)
- The parent company Paessler AG in Germany is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350 employees
INTERESTED?
Paessler Software Solution SDN BHD - subsidiary of Paessler AG
- Your contact person for this great jobs is:
- Paula Lacour-
**And at the end, a very important note**:
