Immigration Coordinator

Job Description

We are currently recruiting Immigration Coordinators to join our UK inbound support team based in Sheffield on a permanent basis. This is a great opportunity to join a global business and develop a career in immigration.

About us:
Fragomen is the world’s leading exclusive provider of immigration services. With more than 50 offices worldwide, we provide immigration services in more than 170 countries. For over 60 years, we have provided strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations. With over 4,500 employees in more than 50 offices, you will be joining a truly global firm where providing exceptional client service is at the core of what we do.

Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.

About the team:
The UK Inbound Coordination team in Sheffield is an extremely friendly and diverse team to join with people of all ages and backgrounds. The team is split in to smaller sub-teams all with a Senior Coordinator overseeing the workflow and direct line management of the Coordinators. New employees join as a Coordinator 2 but with the right attitude and work ethic can progress to a Coordinator 3 or a Senior Coordinator when the opportunities arise.

About the role:
The Immigration Coordinator helps to provide exceptional levels of business support to a wide range of clients by supporting Fragomen’s UK Inbound Associate’s and Paralegal’s in an administrative capacity. They are exposed to a full range of immigration processes and administrative tasks including:

- Booking appointments: Book and re-schedule appointments online at the Visa Application Centre
- Connect Updates: maintain and update case management records accurately
- Compliance Packs: prepare immigration compliance packs for clients
- Drafting and Submitting Certificates of Sponsorship: you may be required to take on the additional duty of drafting and submitting Certificates of Sponsorship on the Home office’s SMS system
- Translation: organise translations

Additional responsibilities include:

- Managing dropboxes: answering queries from the client, assignees and case workers.
- Specialist tasks: become an expert in completing tasks in a specialist area, including PSC, Tier 5, Compliance and Private Client
- Special Projects: take on additional projects as required
- Support / training: You may be required to undertake the training of new employees, which could include producing and/or delivering training packages
- Ad hoc duties: assist with ad hoc administrative functions, as needed

About you:
To be successful in this role you will have strong administrative and data entry skills, this can be taken from either previous work experience or educational background. You will be comfortable working in a team with excellent communication skills.

Also required:

- Ability to work flexibly and accurately in a fast paced environment
- Uses communication skills to influence and achieve objective
- Demonstrate exceptional planning and time management skills with an ability to multi-task.
- Be able to act under instruction with limited supervision
- Be able to plan workload, meet deadlines and priorities
- Ensures work completed is accurate, to a high quality and follows standard layouts
- Able to act under instruction
- Completes tasks within agreed time-frames and in line with expectations
- Completes the minimum number of tasks per day in line with set targets
- Implement effective processes to manage workflow and meet deadlines

Fragomen in Sheffield:
Our Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by. The office has approximately 150 people working collaboratively and creating a dynamic, positive environment with over 20 different languages being spoken.

As the UK moves through lockdown and Fragomen moves out of a fully working from home model, a regular attendance in the office will be required in this role. The Firm is however transitioning towards an agile working approach, which incorporates a blend of in-person attendance as well as working from home - our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.

Whether in the office or working remotely, we are proud of our team