HR Administrator/ Associate Contact Management

As part of the ONEGLOBE initiative, we are looking for an - **Associate Contact Management (M/F/d)** for the - **HR **function for our Global Transaction Center (GTC) at - **KWS Berlin GmbH** in - **Berlin**.- The Contact Management in the Global Transaction Center collaborates with the Lead of Service and Contact Management and the functional HR heads and leads, handling internal and external customer inquiries in a professional, competent, and timely manner. If you are interested in working independently and in a service-oriented manner and have already proven that you are highly motivated, a team player and flexible, we look forward to meeting you soon.- This position is - **permanent** and - **full-time**.**Your Tasks** - Process and resolve HR related requests of colleagues from different KWS Business Units in our ticketing system with a first-class customer service approach - Monitor and coordinate the processing of tickets and support the HR function in achieving high quality processing of requests in accordance with defined service standards - Support the ease of processing requests through text modules, best practice documentation and FAQs - Act as a Subject Matter Expert to operate the ticketing system, create manuals and trainings - Monitoring of KPIs to measure and control the processing of requests and initiate measures for continuous improvement **Your Profile**: - You have already gained experience in HR administration and/or customer service in similar areas. If you have already worked in a shared service center - all the better. - You are enthusiastic about quickly familiarizing yourself with new tasks and topics. You are proactive and take responsibility for a quick and thorough induction into your new role. - Your "customers" are your colleagues at KWS, so it's important to you that their inquiries and requests are answered quickly and to a high standard. You are not satisfied with the status quo and look for ways to do your job even better and more efficiently. - You enjoy communicating and discussing with many different colleagues to find the best solutions. You always communicate openly, honestly and respectfully. You are not afraid of conflicts and deal with problems openly, seeing them as an opportunity to make problems transparent and find better solutions. - **You are fluent in German and English**. All other language skills are an advantage. **Our offer for you**: - We are an international team of open-minded people with diverse and cross-functional experience - Interesting and challenging tasks and projects - As a family business, we are guided by the values of closeness, reliability, vision and independence; this culture is lived in practice and ensures an open and friendly working atmosphere from day one - The best of both worlds: KWS Berlin combines the security of a large, stable company with the passion of a start-up - Our location in the heart of Berlin-Schöneberg is very modern; directly opposite the underground station Bülowstraße and with secured car & bicycle parking spaces - We offer 30d holidays, flexible working hours, holiday and Christmas bonuses, company pension scheme, JobRad and/or Jobticket - True to our motto "Make yourself grow", we support the professional and personal development of our employeesScreen readers cannot read the following searchable map. Follow this link to reach our Job Search page to search for available jobs in a more accessible format. - About KWS- KWS is one of the world’s leading plant breeding companies. Around 6,000 employees in 70 countries generated net sales of around €1.3 billion in fiscal 2020/2021. A company with a tradition of family ownership, KWS has operated independently for 165 years. It focuses on plant breeding and the production and sale of seed for corn, sugarbeet, cereals, vegetables, rapeseed and sunflowers. KWS uses leading-edge plant breeding methods to continuously improve yield for farmers and plants’ resistance to diseases, pests and abiotic stress. To that end, the company invested more than €250 million last fiscal year in research and development.