Data Center Concierge Ii

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Data Center Concierge II

**Job Summary**
- The role involves representing Equinix as a Data Centre Concierge, responsible for providing reception and security services at the entrance of the data centre
- The job requires acquiring the necessary skills to effectively handle routine tasks and inquiries with limited judgment
- The Data Centre Concierge supports the overall team in maintaining a secure and welcoming environment for all occupants of the data centre

**Responsibilities**

Reception and Security
- Serves as the primary point of contact for anyone entering the data centre, ensuring a professional and friendly welcome
- Follows standard procedures for checking in visitors, verifying identification, and issuing access badges
- Monitors and controls access to the data centre, enforcing security protocols and procedures
- Responds to basic inquiries and directs visitors to the appropriate areas within the facility
- Maintains a log of visitor activity and communicates any security concerns to the appropriate personnel
- Collaborates with the security team to ensure a safe and secure environment for all occupants

Customer Support
- Provides basic assistance and guidance to customers and visitors, addressing routine inquiries and directing them to the appropriate resources
- Coordinates customer visits and schedules, ensuring a smooth and efficient experience.
- Assists with tracking and reporting on customer inquiries and issues, ensuring timely resolution
- Supports customers in accessing and utilizing data centre amenities and services
- Conducts basic orientation tours for new customers, familiarizing them with the data centre layout and facilities

Administrative Support
- Coordinates with vendors for the delivery of supplies and services, generating purchase requisitions and managing invoicing
- Assists in maintaining cleanliness and stocking of customer care areas and conference rooms
- Collaborates with cross-functional teams to ensure tasks are coordinated and completed efficiently
- Builds positive relationships with local vendors to support customer administrative needs

**Qualifications**
- High school diploma or equivalent education.
- Previous experience in a customer service or receptionist role is preferred
- Strong communication and interpersonal skills to effectively interact with customers and visitors
- Ability to handle routine tasks and inquiries with limited judgment
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

What We Offer
- An unlimited employment contract
- 30 days of vacation per year
- Company pension contributions and retirement benefits
- Subsidy for the use of public transportation and lunch
- Job rad
- Partial coverage of gym or sports club membership fees
- Company stock program
- Sports events and company activities
- Work clothing
- Great colleagues and a corporate culture where it's fun to contribute energy and initiative

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.