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Senior Associate Customer Engagement
vor 2 Wochen
**Experience Level**: Experienced Hire
**Categories**:
- ESG Analytics, Data & Research
**Location(s)**:
- An der Welle 5, Frankfurt, 60322, DE
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.
**The Role**
The Customer Engagement team is responsible for ensuring a seamless experience from the issuer request or Request for Proposal (RFP) to the Customer Onboarding for all Second Party Opinions (SPO) and Net Zero Assessments (NZA).
Reporting into the Head of Customer Engagement Team, this team is in charge of answering all RFPs (with a growing focus on German business opportunities) and other requests under the responsibility of the ESG Relationship Managers. It will work closely with experienced sales professionals (Coverage and ESG Relationship Managers), supporting their activity to increase mandates and revenue on SPOs and NZAs, but also with all other internal stakeholders (analysts, legal, compliance, global middle office teams, etc). This team is the go-to experts, collecting information from across the company to meet the requirements of customers while executing on deadline and in line with our internal legal, finance, compliance, and technology standards.
**Responsibilities**:
- Part of a team that provides crucial support to ensure premium delivery of customer service
- Develop and own the process of delivering commercial proposals on SPOs and NZAs
- Prepare material for RFPs (in mainly English and German), liaise with internal & external stakeholders to obtain accurate information, documentation and any required approvals
- Work closely with key internal stakeholders e.g. Analysts, Middle Office, Legal, Compliance, Sales Operations, Billing/Collections team.
- Maintenance of RFP records and library, including missed deals, and forward Commercial pipeline
- Complete sales process admin and accurate tracking in Salesforce
- Direct customer interaction when needed
**Qualifications**:
- Minimum of undergraduate degree (or equivalent) preferably in Finance, Accounting, Business or Economics.
- Demonstrated interest and knowledge for ESG and climate topics
- Languages: English + German is required; Italian, French or a Nordic language will be a plus
**Key Skills - Technical**
- Working knowledge of Salesforce, or equivalent Customer Relationship Management tool, is a plus
- Familiarity with debt finance and sustainability is a clear plus
**Key Skills - Non Technical**
- Detail oriented
- Excellent communication skills
- Planning and prioritization: highly organized with ability to multi-task, excellent time management skills.
- Adaptability and capacity to work under tight deadlines
- Team player and customer service orientated
- Ability to work effectively with a geographically diverse and multi-cultural team
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
