Work Experience Hospitality
vor 1 Woche
**Work Experience Hospitality (M/F/d)**
**Main responsibilities**:
- Provide support to the Hospitality Manager and Team in project management-
- Provide excellence in guest hospitality and experience including welcome, in-village and departure.-
- Interpret trends to facilitate planning a promotional calendar for all seasonal services and guest welcome and departure-
- To put Village forward in service awards and enter into competitions-
- Support the overseeing of the operation and planning of the Village promoters.-
- Support the TIC Supervisor in ensuring that the TIC site is fully compliant with all legal Trading Standards, Health & Safety legislation and security standards.-
- Contribute in shaping and establishing critical Hospitality / Service measures, ensuring that the team understands these standards and the part they play in delivering on these.-
- Own, oversee and diligently manage customer complaint and customer feedbacks, to ensure that all comments are dealt with appropriately and feedback is collated and reported to the business in a programme of continuous improvement-
- Work closely with the Retail and Marketing/tourism team to effectively plan for all key trading events and peak periods, including all key tourism and retail calendar events, such as Easter & Christmas, Chinese New Year and Eid etc**Role Requirements**:
- Strong hospitality/customer care skills-
- Commercial acumen and the ability to deliver with sound analytical insights-
- Bachelor degree education-
- Tourism or Hospitality background-
- Ability to plan, prioritise effectively-
- Able to work individually or as part of a team-
- Excellent verbal, written, interpersonal & communication skills-
- Demonstrates drive, resilience and flexibility when working in a dynamic a fast paced environment-
- Flexibility in terms of working hours & pattern (including weekends and Bank Holidays-
- Intuitively understands the importance of excellence of customer experience/hospitality.-
- Easily collaborates across multi-functional teams, internally and externally-
- Act as an ambassador for Value Retail-
- Strong cultural awareness-
- Very good English and German - other European languages advantageous-
- Computer literate and fully competent in preparing regular reporting (statistical & financial)
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