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Student Assistant Quality Assurance and First-level

vor 2 Wochen

Berlin, Deutschland Kiron Open Higher Education gGmbH Vollzeit

**Position information**:
**Starting Date**: ASAP
**Location**: Berlin
**Duration**: Ideally 12 months
**Working hours**: 10-20 hours per week

**About us**:
Kiron Open Higher Education gGmbH is a non-profit organisation founded in 2015 with the mission to enable access to high-quality education for refugees and underserved communities through digital solutions. Our team of Kironistas is international, agile and thinks out of the box. We are education experts, techies, designers, project managers, communicators, grant writers, researchers, coffee drinkers, innovators and dreamers, all united in our passion for democratising digital education.

Kiron’s software development team is responsible for developing and maintaining our digital product Kiron Campus, which serves the needs of our end users, partner organisations and clients. Our ambition is to deliver a high-quality product to them. We believe bugs are significant - when you find them We’d instead break our product and fix it before our users and clients do. To achieve our goal,
**we are searching for an ambitious quality assurance student assistant with a proactive work mentality to join our team and help us improve the quality of our products.**

**About the position**:
**As our new Quality Assurance and First-Level Support Student Assistant.**
- you will be responsible for managing our quality assurance processes with regard to testing features, reporting and potentially fixing bugs. You will also own stakeholder communication with regard to first-level IT support, helping our users and clients resolve any technical issues that may occur.

**You will own / guide**:

- Human-driven manual testing
- Exploratory testing
- Visual regression testing and bug reporting
- Managing client bug reports
- Handling first-level support requests from clients and users

**You will gain new skills and improve your knowledge in the areas of**:

- Quality Assurance
- Stakeholder Management/Communication
- Software Testing
- UX
- IT Support
- Automated software testing with end-to-end-tests

**Your daily responsibilities will include the following**:

- Cross-check functionality of new features with acceptance criteria and the definition of done.
- Test functionality of new features
- Report bugs
- Manage and resolve client or user IT support requests and bug reports
- Creating and maintaining documentation and tutorials on how to do it is on our knowledge management system.

**Internal stakeholders**:

- Learning Designing Team
- Kiron Digital Learning Solution Team (KDLS)
- Jordan Team
- Lebanon Team

**External stakeholders**:

- White Label Clients
- CIC-Partners

**About You**:
You are currently enrolled as a student at a German university for a
** minimum of 12 months (preferably longer**)and can commit between
**10 and 20 hours per week**.

**To succeed and grow in this position, you will likely be**:

- ** Proactive** in improving test cases as well as the QA workflows.
- ** Passionate** for identifying problems and developing new and creative ways to break software and identify potential issues.
- Able to **manage and communicate** with different types of stakeholders.
- ** Hands-on, Tech-Savvy**, **initiative** and willingness to learn new things.
- ** Excited **about digital products, product design, and product management.
- Extremely **organised and meticulous** with a friendly demeanour and open to feedback
- **Process and quality driven**, with a keen eye and a focus on continuous optimisation.
- ** Reliable** team member and ready to take on ownership and responsibility
- ** Fluent in English and German**, both in writing and speaking

**And will likely have**:

- Knowledge of QA processes and testing methodologies
- Experience in test automation
- Experience in software development and/or product development

**Ideally, you might also have the following**:

- Some experience working with programming languages like Python or JavaScript etc.
- Experience with UX/Product design
- Experience using Jira
- Knowledge of one of the common test frameworks, Software testing and DevOps
- Knowledge of Agile & Scrum
- Previous experience working in Quality Assurance
- A technical background

**Your compensation**:
A transparent wage model provides the framework for salary decisions at Kiron. Student assistants are paid
**12 Euros per hour**, which would increase to
**12.5 Euros after one year at Kiron.**

You can also expect:
**30 days of vacation**,
**flexible working hours, remote working** arrangements, t
**eam-building activities** and opportunities for
**professional development.**

**Your workplace**:

- We are a** mission-driven organisation** committed to making a difference for underserved communities and passionate about the potential of education to change the world.
- We offer a **flexible, agile and entrepreneurial work environment,** where purpose, enthusiasm, and your ideas are valued.
- We are a **vibrant and international team **base