Head of Client Services

**Top 3 Reasons To Join Us**
- Competitive Salary
- 100% Remote
- Insurtech industry leader worldwide

**About Us**

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.
- We are a leading global no-code insurance platform for health, life, and P&C
- We’re the winner of the Insurtech of the Year in all of Asia and other awards globally
- We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
- We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
- We are fully funded and backed by reputable VC funds and strategic institutional investors
- We have a global presence in Asia, EMEA and the Americas
- We’ve grown our annualized revenue by over 30x since January 2021
- We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world

**About the Role**

By joining CoverGo as the Head of Client Services, you will have the opportunity to work with a global team of insurance technology experts and be at the forefront of changing the insurance industry. If you are passionate about providing excellent customer service, leading high-performing project teams, and driving business growth across insurance clients, we invite you to join our team now.

**What You Will Do**
- Lead and manage the client services department, overseeing all aspects of project management and portfolio governance for our global clients
- Develop and implement strategies to improve delivery efficiency, improve delivery standards, standardise project frameworks, enhance client satisfaction and drive business growth
- Establish and maintain strong relationships with key clients, ensuring their needs are met and expectations are exceeded
- Collaborate with cross-functional teams, such as sales and product development, to align on customer requirements and deliver innovative solutions
- Monitor and analyze customer data and feedback to identify trends, issues, and opportunities for improvement
- Train and mentor project team members, ensuring high levels of performance and professionalism
- Stay updated on industry trends and best practices in customer services to drive continuous improvement within the department

**What We Need**
- Bachelor's degree in Business Administration, Information Technology, or a related field
- Proven experience in client services, enterprise transformation, or leading large delivery functions within the insurance or financial technology industry
- Strong leadership skills, with the ability to inspire and motivate a team
- Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients and internal stakeholders
- Sound knowledge of insurance products and services, with the ability to understand and address customer needs
- Analytical mindset, with the ability to leverage customer data and feedback to drive informed business decisions
- Detail-oriented and results-driven, with the ability to multitask and prioritize effectively
- Familiarity with enterprise software solutions, platform SaaS models and CRM systems is preferred
- Familiarity with start-up environments and a determined mindset to make a positive contribution to the overall success of CoverGo

**Why You'll Love Working Here**
- Fully Remote
- Flexible Leave
- International Environment
- Competitive renumeration package
- Performance Bonus
- Stock Options after 6 months
- Company activities and events
- Learning and development plan

**CoverGo Company Video