Customer Care Specialist
vor 16 Stunden
**THE ROLE & THE TEAM**:
**INCLUSIVE BY DESIGN**:
***:
**WHY YOU SHOULD BE INTERESTED**:
- Deliver calm and smart decisions in high-pressured situations while paying attention to detail
- Define and solve our Norwegian customers queries in a timely manner
- Think fast and work proactively and always keep on top of things in a dynamic, fast-paced environment
**WE'D LOVE TO MEET YOU IF**:
- Regardless of your background, you are customer focused and passionate about excellent customer service
- You possess excellent knowledge of Norwegian, in written and spoken form and furthermore you have strong communication skills in English
- Focused even under pressure, you take the right conclusion from our customer's feedback and actively support the improvement of our customer service. You know your way around a computer
**ZALANDO BENEFITS**:
- Support from an international team of experts; mentoring and professional development opportunities
- A detailed, fully compensated new starter training. Furthermore, you can look forward to comprehensive on the job trainings and personal development opportunities in a rapidly growing company
- Hybrid working model with 60% remote per week
- Opportunity to work from abroad for 30 (working) days per calendar year
- 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
- Supported transition into and out of parental leave, with a buddy and re-onboarding plan
**ABOUT ZALANDO**:
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.
Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 48 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.
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