Warranty & Goodwill Specialist (M/F/d)

**Who are we?**

MSX is a leading technology - enabled business process outsourcing company that provides state of the art solutions and services to automotive business in more than 80 countries. For over half a century, our strategic solutions have helped car manufacturers and their dealer networks thrive within the evolving automotive industry.

Working at MSX means being part of a motivated, successful team. We focus on three key principles: empowering our people to contribute to company development; creating systems and processes that support organizational and personal growth; and fostering people’s growth by promoting an entrepreneurial approach to work.

MSX International is looking for a **Warranty & Goodwill Specialist **(M/F/d). The position can be **remote** with regular business travels to **Stuttgart** / Germany.

**Main Responsibilities/Tasks**:

- You support in the development of the warranty strategy and create regional warranty policies
- You are staying on top of current trends in the field of warranty and use your knowledge to identify problems and forthcoming issues for constantly improving process efficiency
- You develop a warranty audit strategy and prepare warranty audits based on analysis of warranty data and KPI results.
- You implement benchmarking and analysis of market and competitor data to understand warranty trends
- You coordinate the monthly reporting for EU markets based on the data collected (summarize, review, control and report the data).
- You perform general business analysis on warranty and goodwill related topics and prepare internal documents as required by management.
- You support of the European Legal Entities as contact person for warranty-related topics (claim processing and technical expertise).
- You have fun working with numbers and like to focus on every small detail to identify the root cause.
- Interact with engineering and quality team (HQ) for quality issues

**What do we require from you?**
- You have a University degree in Engineering or Finance.
- You have **2+ years of** operative **experience** in the area of **warranty** **workshop** processes as well as respective rules and guidelines.
- You are experienced with implementing KPI’s, controlling methods and onsite audits.
- Ideally, you gained experience with implementation of an IT tool within the Aftersales environment, specifically on warranty processing.
- You have proven automotive technical Know-How, preferably with electrical vehicles.
- You understand what customer dedication means.
- You love working in a complex, dynamic and international environment with an agile culture.
- Your **English** is **perfect** (fluent in a second European language or Mandarin is a plus).
- You are willing to travel as part of your job to get into direct exchange with the markets.

**Not convinced yet?**

**The future of our employees is important to us**

As an international company, MSX offers the opportunity to develop professionally in a global environment and to work with almost all car manufacturers in the world. You can develop yourself on a national and international level.

**We value your health**

To keep our employees healthy and fit, we offer fresh fruit baskets, nationwide cooperation with selected fitness studios and other measures to promote health, depending on the location. In the event of illness, you are covered by a sick pay allowance for up to 20 weeks after the end of the statutory period of continued payment of wages.

**Room for individuality**

What sets us apart are flat hierarchies, short decision-making processes and a collegial atmosphere. Annual company events or leisure activities with colleagues are not neglected. In addition, we offer flexible and individual working time models depending on the area of responsibility.

**We offer additional benefits**

Benefit from our various employee discounts on selected products in our online benefits portal.

**Become part of MSX and help shape the future of the automobile