Head of Section

Hyundai Motor Europe HQ invites you to become part of one of the world’s leading car manufacturers. Being a member of our international team, you have the chance to form the future of mobility together with experts inside a global company with a unique success story. As a well-organised, flexible and motivated professional, you will master diverse challenges and work in a dynamic office environment with a strong customer focus.

We love to defy conventions and drive ambitious future plans with responsibility when it comes to alternative powertrains, quality and design. For these aims we need the right team and therefore, we need you. At Hyundai, we believe that the success of our organisation lies in the passion and capabilities of individual members. That is why we also commit to supporting them in their personal development, while offering an inspiring work atmosphere.

Join us as we lead the way towards an emission-free society of eco-mobility.

**Head of Section - Warranty & Digital Transformation (m/w/d)**:
**_Role summary:_**:
Reporting to the Head of Department Technical Service, the **Head of Section - Warranty & Digital Transformation** will lead, manage and supervise various complex, cross functional and national/regional level projects. They will engage with a broad range of stakeholders within both the regional headquarters and European markets and be responsible for growing and developing a dedicated team of 4, composed of people focusing on warranty, quality, process & audit, and digital transformation.

**_ We want you to:_**:
**Managerial Responsibilities**:

- **Manage and drive a section (team) to perform and deliver the right outputs to meet the organizational business goals.**:

- **Lead, manage and supervise various complex, cross functional and national/regional level projects, including managing various internal/external stakeholders and the project’s budget, as well as ensuring the successful delivery.**:

- Plan and assign tasks to team members and supervise them.
- Plan and manage team activities and related resources (section/team budget) and combine tasks into efficient workflows.
- Identify development need and manage team members’ motivation and development, performance, and conflicts.
- Review and evaluate team member’s personal performance.
- **Support business by understanding and aligning team’s output with organization's objectives.**:

- Develop businesses, activities, policies and procedures to accomplish company goals.

**Specific Responsibilities**:

- Ensure adherence to Policy through market management, auditing, and collaboration with all stakeholders concerned.
- Understand the needs and contribute to the efficiencies in RHQ business management - support markets and production plants to meet warranty objectives, coordinate people training & certification activities together with HQ.
- Ensure competent execution within areas of RHQ responsibility such as goodwill management and compensation rates reviews.
- Leverage data analytics to support Department and Customer Service office initiatives.
- Improve data collection, analytics, and visualization with use of new tools for a collaborative data utilization in the department.
- Implement new global digital platforms into European Service process through cross functional collaboration.
- Implement Brand’s OTA and Telematics system into European service process providing a new level of customer experience.
- Monitor company digitization activities, contribute to the digitization of Customer Journey and service processes used by RHQ and subsidiaries in collaboration with all stakeholders concerned.

**_About you:_**:

- Master's Degree or Equivalent Level
- 10 - 15 years of substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level
- 5 years of experience in supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years)
- Significant experience in business field and in project management. Experience in auditing, big data concepts and digital tools implementation is a plus
- Fully competent professional with experience at the market & regional level
- Applies comprehensive knowledge of particular field of specialization to the completion of complex assignments
- Effectively uses people leading skills in a diverse and multicultural environments
- Solid understanding of the digital trends and their implementations in business

**_We offer:_**:

- A highly competitive salary and benefits package
- Flexible working hours and hybrid work policy
- Continued learning and professional development
- Car sharing and car lease mobility program
- Daily complimentary lunch at the office canteen and subsidized breakfast snacks
- Free access to the company gym
- Opportunities to join company sporting clubs including tennis, soccer, yoga and golf
- Highly international working en