Senior Technical Operations Specialist

We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest-growing startups in travel, backed by leading venture capital investors including TQ Ventures, Lightrock, Creandum, and Northzone, and are headquartered in Berlin, Germany. Following our recent $80m Series C funding, we are ready to push beyond.

We are looking for a** Senior Technical** Operations Specialist** who will join our **Control Room** team. You will play a vital role in managing ongoing escalations and investigations, ensuring seamless communication with our partners and management during issue resolution, conceptualising new operational flows and guaranteeing the seamless operation of all company products.

**What you will do**:

- **Operational Ownership**: Take full ownership of high-level monitoring for the company’s operations, ensuring smooth and efficient processes across the business.
- ** Incident Management & Resolution**: Lead the management of escalations and incidents, driving swift resolutions and minimising impact on business operations.
- ** Problem-Solving & Innovation**: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
- ** Data-Driven Insights**: Leverage data analysis to validate hypotheses, uncover insights, and identify optimisation opportunities that drive operational excellence and incident prevention.
- ** Strategic Project Leadership**: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
- ** Continuous Improvement**: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.
- ** Tool & Process Development**: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.
- ** Effective Communication**: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.

**Workplace**:
We are a remote-first, globally present company with our HQ in Berlin.

We are aiming to hire a professional based in Brazil and in a European country.

**Who you are**:

- You bring at least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles, etc.
- You are able to successfully identify the root cause of reported incidents and provide high-level analysis of the solution design.
- You bring a product-oriented mindset: You do not focus solely on the immediate solution, but also incorporate long-term risk prevention and mitigation strategies.
- You feel comfortable investigating complex SQL queries and working with relational databases.
- You can develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies.
- As a big plus, you have already worked with Jira, Prometheus, Grafana, New Relic or another monitoring tools.
- You are able to collaborate with cross-functional teams to diagnose and resolve incoming technical issues, ensuring mínimal disruptions to business operations.
- Your English is fluent, and you are able to unravel complexity in a simple and understandable manner.
- You are analytical, independent and tech-savvy.
- You are comfortable with fast-paced environments and heavy context switching.

**A view into our Tech stack**:

- Tracking and analytics: Prometheus, Grafana, New Relic, BigQuery
- Database: PostgreSQL
- Project management: Jira

**What you can expect**:

- You will join a fast-paced travel tech company and take on a rapidly growing industry.
- You will take on ownership and responsibility from day one and have a direct impact on the success of the company.
- We value agility We’re constantly updating our tech stack and offer the best possible tools to ensure all of our in-house engineers, partners, and carriers benefit from cutting-edge, efficient solutions.
- You will join an international team of talented and driven people with a clear mission. Expect your colleagues to inspire, support and challenge you every day

**Our hiring team**:
Your Talent Partner (TP) and point of contact is Lucas Bueno, and the Hiring Manager (HM) is Ygor Alvarez.
- Do you want to work on a product that is used by millions of people daily with a high load, availability and scalability, and the most advanced technology? Come join us_