Head of Product Expert Service

**Our story**:
Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence.

Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix, Steuerbot and TaxScouts, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016.

**Your challenge**:
As the Head of Product for our Expert Service, you’ll have the unique opportunity to transform a product that has found initial product-market fit into a major growth driver for Taxfix. While we’ve made tax filing simpler for millions of users with our intuitive self-filing solution, our next chapter focuses on democratizing access to professional tax advisors. With just a few uploads via our app or web platform, customers can entrust their taxes to certified professionals while staying informed throughout the process. In this entrepreneurial role, you will have holistic ownership of the product, working closely with commercial leadership, product teams, operational teams and tax advisors to shape and scale the service to become the market-leading solution in this space. This role requires a growth mindset and the ambition to dive into complex problems.

**Your responsibilities**:

- Define and implement a comprehensive product strategy and roadmap, setting clear, measurable goals, creating business cases and taking full ownership of outcomes.
- Develop a thorough understanding of user needs, behaviors, market dynamics, and competitive landscape, leveraging insights to identify areas for non-incremental impact and representing customer needs in strategic discussions.
- Lead your cross-functional mission team to deliver impactful user features while overseeing the work of a product manager who focuses with his team on building and optimizing operational tools to ensure efficient and scalable backend processes
- Build strong relationships and proactively communicate with stakeholders across Commercial leadership, Product Marketing, Operations and Tax Advisor Partners, driving alignment, collaboration and shared ownership of strategic initiatives
- Lead a data-informed, experimentation-focused approach, facilitating continuous learning from user insights and performance metrics to improve the product. Refine the product roadmap based on new insights, prioritizing initiatives that deliver the highest value.

**Your profile**:

- 7+ years of professional experience in driving business outcomes in high growth companies with 3+ years experience in digital product management incl. leading other product managers
- Proven track record of launching and scaling successful digital products
- Experience in owning strategy and execution in a highly cross-functional environment, gaining buy-in from stakeholders at all levels
- Entrepreneurial mindset and can-do approach, taking ownership of problems independently and driving results and measurable business impact
- Empathy and strong collaboration skills, deeply caring for user problems with an ability to understand perspectives and needs of team members and stakeholders
- Plus: Experience in developing digital products with an operational service component

**Why Taxfix?**:

- A chance to do meaningful, people-centric work with an international team of passionate professionals.
- Holistic well-being with free mental health coaching sessions and yoga.
- A monthly allowance to spend on an extensive range of services that you can use and roll over as flexibly as you like.
- 30 annual vacation days and flexible working hours.
- A generous learning budget to support your personal and professional development and guidance from our internal L&D experts.
- Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip.
- Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible.
- Have a four-legged friend in your life? We’re happy to have dogs join us in the office.