Customer Support Specialist
Vor 7 Tagen
LeanIX is seeking a Customer Support Specialist who will be the first point of contact for all customer support requests. Part of the Customer Success organization, the Customer Support team at LeanIX is a critical part of the company’s current and future success as they empower and enable our customers to efficiently and effectively use the LeanIX product suite.
The Customer Support Specialist role is an excellent pathway into the software field as this role will be given the opportunity not only to learn about LeanIX, its products and the Customer Success organization, but also about other teams, departments, and roles within the company. Customer Support Associates have gone on to thrive not only in the Support organization but in Engineering and Customer Success Management, as well.
Customer Support Specialist (f/m/d)
\_\_connected remote - based in Europe (Preferably Germany, Netherlands, France Or Slovenia)\_\_
WHAT IS WAITING FOR YOU?
- Evaluate the impact and criticality of all support requests, escalating with urgency when needed
- Handle support requests from a variety of different channels (Zendesk Tickets, Intercom chat, Online Community, Scheduled Calls)
- Provide excellent documentation (e.g., steps to reproduce) for support tickets
- Work cross-functionally with the global Customer Success Management, Engineering teams and Developers in order to solve complex customer cases
WHAT ARE WE LOOKING FOR?
- 3+ years of relevant working experience (Customer Support, Technical Support, Help Desk type experience)
- Fundamental technical understanding of Enterprise Architecture methodology, EA related platforms, and SaaS related platforms (LeanIX, iServer, ServiceNow, Ardoq)
- Profound understanding of Customer Support KPI/Metrics
- SSO authentication integration (SAML Azure, ADFS, Gsuite, Okta)
- Strong written communication in a second language (German, French, Spanish, or Portuguese) next to fluent English is a plus
- Coding/Scripting skills (JSON, Python, HTML, GraphQL, SQL, API Endpoint/Editors) is a plus
LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes, supporting 1.000+ customers with our 3 solutions Enterprise Architecture Management, SaaS Management Platform and Value Stream Management.
LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (500+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.
All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.
-
Customer Support Specialist
vor 1 Tag
Berlin, Deutschland Customer Alliance VollzeitAbout Us At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 21 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas,...
-
French Customer Service Specialist Banking
Vor 5 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitAre you passionate about providing amazing customer service? Do you want to be a Customer Service Specialist in your field? Do you want to be part of the French Banking Revolution and help them give amazing service to their French customers? Then read on! For our client we are looking for Customer Service Specialists (M/F/d) who display outstanding...
-
Norwegian Customer Service Specialist Banking
vor 2 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitFor our client, a financial service provider, we are looking for talented Customer Service Specialists (M/F/d) who display outstanding qualities. You'll provide professional and amazing customer service to its retail customers on the phone. Our client will give you fantastic training and support so that you can surprise and delight your future customers with...
-
Customer Support Specialist Multilingual
vor 2 Wochen
Berlin, Deutschland Cross Border Talents VollzeitCustomer Support Specialist Multilingual (Greece) Location: Greece (Athens, Thessaloniki, and other locations depending on the project) Contract Type: Full-time, Permanent Work Model: On-site and remote options (remote roles require relocation within Greece) Languages Required: Danish | Dutch | French | German | Italian | Japanese | Norwegian | Portuguese |...
-
Customer Support Specialist
vor 1 Tag
Berlin, Deutschland Online Betaalplatform VollzeitOn-site Berlin, Germany Support Job details **3 powerful reasons to join our team as Customer Support Specialist** 1. Join a rapidly growing fintech niche that is currently expanding across Europe. 2. Work with some of the biggest marketplaces in Europe. 3. Make a significant impact on how millions of merchants experience our payment methods! OPP is...
-
Customer Support Specialist
Vor 7 Tagen
Berlin, Deutschland CA Customer Alliance GmbH Vollzeit**About Us**: At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 21 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share...
-
Customer Support Specialist
vor 1 Woche
Berlin, Deutschland HiPeople GmbH VollzeitAs a Customer Support Specialist, you will be the voice of HiPeople, fielding all customer questions and user feedback. You are passionate about delivering the highest standard of customer care possible. **Mission: Nurture and grow the relationship between HiPeople and our customers.**This job in one picture**: **The role**: - As the main point of contact,...
-
Customer Support Specialist
vor 1 Woche
Berlin, Berlin, Deutschland SpotOn TA VollzeitThe Role: Customer Support Specialist – German Speaker/Deutschsprachig – RetailOffice Based – Szczecin, Poland*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.Client: BPO Company.Office Based – Szczecin, PolandJob DescriptionAs a Customer Support Specialist, you will be the first point of contact for the...
-
Customer Support Specialist
Vor 7 Tagen
Berlin, Berlin, Deutschland Tibber VollzeitWe're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won't just help scale a forward-thinking tech company – you'll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy...
-
Customer Support Specialist
vor 1 Woche
Berlin, Deutschland LeanIX GmbH VollzeitLeanIX is seeking a Customer Support Specialist who will be the first point of contact for all customer support requests. Part of the Customer Success organization, the Customer Support team at LeanIX is a critical part of the company’s current and future success as they empower and enable our customers to efficiently and effectively use the LeanIX product...