Customer Service
Vor 6 Tagen
**Stellenbeschreibung**: At a Glance: Our Europe happiness delivery team is growing, just like On, and with this comes the exciting opportunity to become a Happiness Deliverer Quality Assurance Lead. We are looking for an enthusiastic QA person to lead our Quality Team. The mission of the quality team is to build, transfer and develop excellent quality standards both for our in-house customer service team, and to our outsourcing partners. You will deliver the WOW by acting as a role model and spreading the On spirit across all our teams. Your Team: Happiness is the only thing that multiplies when shared. So, take the chance and deliver happiness all day, every day at On You will work in a team-player Team, which loves new challenges and where happiness is part of their DNA. If you want to take every opportunity to WOW our customers, our team and On - we would be happy to write stories together. Your Mission: Develop a Quality Assurance strategy for EMEA (in-house and BPO) in alignment with NA teams Analyse and evaluate communication between customers and our teams Set up and analyse QA reports to drive improvements with appropriate stakeholders Identify current trends and deliver input on how to effectively bring change to important quality KPIs Conduct regular feedback sessions with leads Challenge and enforce quality standards towards leads and team Create and "audit the auditor" process to drive alignment on QA evaluations **Your Story**: Substantial experience in a customer facing lead role, ideally from a contact centre environment, including at least 2 years of experience in a Quality related role Experience in monitoring, summarising and reporting quality analysis for different purposes and stakeholders Strong sense of empathy and the ability to professional criticism without hesitation Talented speaker who has a natural ability to influence and inspire others Strong communication skills ability to create effective and clear presentations Customer-centric mindset and able to transmit this value to our CS (HD) team You are innovative and push for new ideas to improve quality, and you strive in an ever changing environment Fluent in English (spoken and written) - German is a big plus
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Czech Customer Service
Vor 6 Tagen
Berlin, Deutschland WS Customer Service Solution Vollzeit 30.000 € - 60.000 € pro JahrWS Customer Service SolutionDas bieten wir Ihnen:Joining a team of supportive, social and vibrant team members, you (m/f/d) will be the (virtual) face of this nutritional service, delivering first and lasting impressions to Czech speaking customers. With the help of an extense training, you will be able to confidently and efficiently communicate to the...
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Customer Service Manager
vor 2 Wochen
Berlin, Deutschland WS Customer Service Solution Vollzeit 60.000 € - 80.000 € pro JahrWS Customer Service SolutionDas bieten wir Ihnen:Zur fachlichen und disziplinarischen Betreuung der Mitarbeiter im Kundenservice für einen der großen Anbieter im Bereich Webhosting suchen wir einen versierten Teamleiter (m/w/d). Sicher kennen Sie das Unternehmen aus Funk und Fernsehen.mit den folgenden Qualifikationen:•Mindestens 2 Jahre Erfahrung im...
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Customer Service Agent
Vor 7 Tagen
Berlin, Deutschland WS Customer Service Solution Vollzeit 30.000 € - 50.000 € pro JahrWS Customer Service SolutionDas bieten wir Ihnen:Some people know exactly how to make others feel special. They pay attention, listen carefully, and remember important details. These people have an eye for beauty - in others, in moments, in life. Maybe they have a calming presence or a no-nonsense manner or a peaceful approach or maybe they're just great at...
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Czech Customer Service
Vor 7 Tagen
Berlin, Deutschland WS Customer Service Solution Vollzeit**WS Customer Service Solution**: **Das bieten wir Ihnen**: This service is based on the idea to help families enjoy good food. With this simple service hassle is taken out of planning, shopping and cooking, by delivering weekly meals with the ingredients and recipes ready to cook, so there’s no more ‘what’s for dinner’ panic. **Requirements**:...
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French Customer Service Limousine Service
vor 2 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitOur client operates a limousine service in various regions of France. The team is responsible for the daily contact with the customers and the rental and disposition of the vehicles. In your (M/F/d) new position you look after every customer with respect and exceed his expectations in terms of customer service and competence. Before starting work, you will...
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Simple Customer Service Role
vor 34 Minuten
Berlin, Deutschland WS Customer Service Solution Vollzeit**WS Customer Service Solution**: **Das bieten wir Ihnen**: Our client is a financial service provider and is looking for talented staff (M/F/d) to assist customers with simple questions in word and writing. You will provide help with general enquiries about services, cost, interests, lost passwords or similar. This is a temporary job from June to end of...
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Berlin, Deutschland WS Customer Service Solution Vollzeit**WS Customer Service Solution**: **Das bieten wir Ihnen**: We are looking for a Customer Service Representative (M/F/d) in the field of textbooks, e-books and interactive e-learning resources - related to the English language. The product portfolio provided focuses on world class content in the most relevant, engaging and flexible formats to support...
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Berlin, Deutschland Workstation Customer Care VollzeitOur client provides world class content in the most relevant, engaging and flexible formats to support students, teachers and institutions through a lifetime of learning. Our client develops and distributes textbooks, e-books and interactive e-learning resources. Our client, a leading publisher in English language materials and digital solutions, is seeking...
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Customer Service Mobility App
vor 1 Woche
Berlin, Deutschland Workstation Customer Care VollzeitOur client provides customer support for a brand new mobility app. There, people can rent cars, motor cycles and even bicycles or Segway-type devices. Europe-wide nearly half a million people are registered and make use of more than 100,000 transport vehicles. The company is constantly expanding and is looking for talented personalities to welcome new and...
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Finnish or Danish Insurance Customer Service
Vor 4 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitOur client operates as a specialist insurer, for mobile phones and devices for the European market. The offer ranges from the assumption of repair costs to the replacement in case of total damage or loss of the device. Due to the high demand, we are looking for you (M/F/d) as an expansion to the existing customer service team. **Your tasks as a customer...
