Supervisor 100% - Berlin Kadewe

**Our Brand**:
MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - dreamers, creatives and digital natives - MCM’s millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries.

MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more.

**Working with us**:
With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization. To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards.

Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live. MCM’s commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.

**Position Overview**:
The Supervisor supports the Store Manager and Assistant Store Manager with back-office tasks, operational oversight, and by motivating and inspiring the team to meet and exceed store productivity goals. This role also ensures a seamless customer experience, excellent stock management, and alignment with brand standards.

**Key Responsibilities**
- Work with the Store Manager to drive and maximize sales performance, while ensuring operational integrity and monitoring monthly profitably;
- Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients and discover and develop new VIC’s.
- Manage and support stock levels and maintain a high sell through, as well as alignment with new product launches;
- Take over the responsibility for the tasks of the Store Manager or Assistant Store Manager during their holiday/sick absences;
- Lead the team to consistently establish relationships and propose local events through continuous networking;
- Support the Assistant Store Manager with monthly coaching/counseling sessions with associates;
- Process incoming and outbound merchandise requests and shipment daily;
- Ensure high levels of customer satisfaction through excellent sales service;
- Support and maintain visual merchandising standards set by world-wide headquarters.

**Requirements**:

- 2-3 years of experience in the luxury retail sector, with a background in sales, supervision, or customer-facing roles;
- Strong customer service skills;
- Organized, flexible, supportive and reliable;
- Excellent communication and selling skills;
- Strong team player with capacity to work autonomously;
- Positive attitude, hands-on mentality and self-motivated;
- Fluent in German and English is a must, any other additional language would be an asset.

Work Location: In person