Service Coordinator

OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in. **That’s what NavVis offers in all our products and services**: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it’s the reality NavVis empowers people to build better. THE OPPORTUNITY Would you like to play a key role in our Customer Services offering? Taking ownership of coordinating repair and maintenance services for our Mobile Mapping Devices with our international customers and resellers, you will be the bond between technical experts and business operations at NavVis. As the very first Service Coordinator within the Customer Experience department, you will work with our Support Engineers to provide the best possible experience to our clients As the very first service coordinator of our supporting engineer team, you will have the opportunity to work with our Reality capture supporting experts, assembly technicians and other our business professionals. HOW YOU WILL MAKE AN IMPACT - In close collaboration with our Logistics team, you will coordinate international shipments to our customers, as well as the restocking of spare parts in our offices globally - You will be actively involved in processing international customer requests, including scheduling and tracking progress - Leveraging your analytical skills, you will create reports to measure key service metrics such as device downtime, resolution time and warranty claim volume - You will take ownership of maintaining and leveraging data, assets and entitlements of customer accounts related to post-sales services - You will also have the responsibility of preparing quotes, receiving customer orders, and triggering invoicing within our CRM/ERP system WHAT WILL HELP YOU SUCCEED IN THE ROLE - Commercial training in order management or delivery as well as expertise in working with ERP or CRM systems is essential for the day-to-day business. - Previous experience in coordinating services for hardware products will allow you to quickly understand the ins and outs of what our customers require. - Remarkable communication and organization skills will make you a trusted advisor to our customers and be the customers advocate towards all internal teams. - Good command of both spoken and written German (C1 or better) will allow you to cater to our German enterprise clients. - Business-level English skills are a requirement for working not only with our customers globally (USA, EU and APJ) but also internally, as English is our official language of communication HOW WE WILL KNOW WE ARE A PERFECT MATCH Your recruiting partner for this role is Kim (she/her). You can expect to go through a screening call, and up to 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth. HOW WE WILL KEEP YOU SMILING - It's important to take a break from work We offer 30 days of paid time off per year - We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work - An attractive bike leasing model through JobRad in line with our commitment towards sustainable mobility - A competitive compensation package that values the skills and experience you bring - Up to 4000 EUR employee referral bonus ABOUT US NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins. More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work. With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds. You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction. Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes How you will grow with us - Flat hierarchy with an open feedback culture, including 360° developmental feedback aimed at holistic professional development - Access to a learning & develop