Customer Service Agent
Vor 4 Tagen
**Your challenge**:
- Answering of all enquiries from customers (B2C) and partners (B2B)
- Further development of our customer service tools and processes
- Collection and analysis of data for our customer service reports as well as derivation of various optimisation measures
- Research and analysis of ratings on rating platforms
- Continuous revision of our customer service guidelines
- Coordination with our logistic partner
- Possibly supporting our People & Organization department with administrative tasks or bigger projects
**Your core skills**:
- Student of Business Administration, Operations, Service Industry Management, or a similar degree program
- You are studying for at least 12 more months and can work up to 20 hours per week, ideally spread over 4 days per week
- First experience in Customer Service, Sales, Account Management, or in a service profession (e.g. gastronomy, hotel industry)
- Friendly, personal interaction with our customers and partners
- Knowledge of common Microsoft programmes (Excel, Powerpoint, Outlook)
- A structured, detailed and solution-oriented way of working
- You appreciate independent work as well as teamwork
- Ideally, you have experience using customer service tools (e.g. zendesk)
- Experience working in a startup or medium-size company is a plus
- Fluency in written and spoken German and English
**Your benefits**:
- An open, transparent company culture with flat hierarchies and highly motivated colleagues at our lovely office in the heart of Berlin
- Creative freedom and exciting tasks with a high degree of personal responsibility
- A great employee discount on our whole collection
- Regular team events
- A paid volunteer day per year to support a local organization or initiative
**About us**:
IVY OAK is an omnichannel fashion brand based in Berlin. Since its launch in May 2016, IVY OAK has been driven by the idea of rethinking fashion and making it sustainable. Our guiding principle? Think differently, act differently. We are a brand that challenges the status quo and perceives sustainability not as an option, but as a foundation and a necessity.
IVY OAK is one of Europe's fastest growing fashion labels and is represented beyond the borders of Europe with its own online store and through various retail partners.
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