Knowledge Management Associate

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**Summary & Role Information**:
**What you'll do**:

- Support Local Delivery Teams: Act as a point of contact for knowledge management within Sovereign Cloud Technology and Delivery, helping them structure and maintain accurate and usable documentation.
- Ensure Documentation Quality: Review and refine content from technical experts to ensure clarity, consistency, completeness, and alignment with defined standards.
- Align with Security Requirements: Collaborate with the Security Officer to ensure all documentation complies with applicable security policies and procedures.
- Enforce Workflow Adherence: Ensure that documentation follows the established creation, review, and approval workflows to maintain process consistency and accountability.
- Maintain Delivery Timelines: Monitor and coordinate documentation tasks to ensure timely completion in line with project and operational deadlines.
- Promote Operational Excellence: Identify gaps or inefficiencies in knowledge practices and propose improvements to enhance delivery performance and consistency.
- Support KM Tools and Processes: Guide teams in using KM platforms (e.g., SharePoint, Confluence) effectively and contribute to the optimization of those tools.
- Foster Knowledge Sharing Culture: Encourage collaboration and best practice sharing across teams to support continuous improvement and knowledge reuse.

**What you bring**:

- Experience in knowledge management, technical writing, or process documentation—ideally in a service delivery or operations environment.
- Basic understanding of ITIL concepts.
- Strong attention to detail with excellent editing and documentation review skills.
- Ability to work closely with local delivery teams, technical experts, and cross-functional stakeholders.
- Proven ability to manage multiple tasks and meet delivery timelines in a fast-paced environment.
- Familiarity with common KM tools (e.g., Confluence, SharePoint) and Jira

Good to have:

- Experience working in a security-compliant or regulated environment.
- Exposure to operational excellence, service delivery, or continuous improvement initiatives.
- Familiar with Comala Document Management.

**Meet your team**:
SAP recently decided to combine and harmonize all SAP Sovereign Cloud offerings, establishing an end-to-end process for the Public Sector and regulated industries. The newly created Sovereign Services & Delivery (SS&D) business unit is part of SAP Customer Services and Delivery board with responsibility across the relevant Sovereign Cloud portfolio of SAP. Sovereign Services & Delivery is collaborating closely with all Board areas to establish a harmonized, scalable, and consistent offering with transparent and standardized deliverables

**Bring out your best**

**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

**AI Usage in the Recruitment Process**

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 435281 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid