Director of Student Services

**Your Responsibilities**:
We are looking for a new colleague to join our Team in Berlin on a full-time basis /40 hour a week as soon as possible, who shares our vision of excellence in education and who is committed to making a difference in the lives of our students and staff.

**Planning and Coordination**
- Provides leadership and supervision for planning, organizing, and coordinating of student affairs programs while achieving institutional goals and objectives
- Supports and leads the development of short
- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures
- Monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement
- In concert with IT, prepares statistical and analytical reports, supporting documentation, related correspondence, and other advice with respect to maintaining a data-informed environment for developing and sustaining programs that positively impact student retention and success
- Provides accurate information and data for strategic decision making by conducting research, collecting and analyzing data and establishing processes and methodologies that effectively evaluate data that will support student success and retention strategies.
- Establishes and implements processes for the development, maintenance and evaluation of student-centred support services
- Collaborates with IT Services, the Registrar’s Office, Academic Department, and faculty to implement systems in support of student success
- Provides creative leadership and management, directed to the improvement of relevant, efficient, flexible and economy of services
- Takes action on issues or projects that arise or are assigned by the Presidium

**Representation and Communication**
- Develops external contacts, including membership in relevant professional associations, to remain current with student issues, trends, and practices
- Attends, participates in, and provides advice as requested for all relevant internal and external meetings
- Establishes and maintains positive relationships with internal and external stakeholders in the provision of educational student support services
- Undertakes to represent the University with regard to extraordinary activities, special initiatives, or task forces at the community, provincial, national or international levels

***Student Affairs & Services**
- Leads Student Affairs programming including Career Development Centre; International Student Advising; Student Health Ambassadors; Peer2Peer program; Engagement programming; Student development & leadership; and student transitions to set goals and objectives in alignment with University and Academic Affairs Strategic Plans
- Coordinates non-academic student conduct investigations as needed
- Develops and ensures delivery of training for faculty, staff, students, and administration to maintain understanding of policies and procedures surrounding student misconduct, including the orientation of new employees and students and other activities as appropriate or required
- Provides confidential information for all cases of alleged academic and non-academic misconduct, including claims, evidence, outcomes, resolutions, and sanctions
- Ensures student needs are identified, understood and met where feasible through gathering meaningful information and feedback from the University’s constituent groups and refers students to other support services when appropriate
- Conducts reviews and assessments of academic and non-academic student conduct policies and procedures and makes recommendations for change as appropriate
- Researches, assesses, and proposes student well-being programming
- Investigates and reports on the impact of services, programs, and initiatives on student engagement, retention and success
- Performs all other duties and responsibilities as assigned

**Student Engagement and Involvement**
- Envisions, develops, and implements new programs, initiatives, strategies, policies, and procedures
- Oversees the development and implementation of effective student engagement programming including Peer2Peer program, Badging, New Student Orientation, and Transition programming
- Provides programming support for student leadership development
- Responsible for the production of reports and presentations to raise institutional awareness and knowledge of relevant student affairs programming and ensure they are communicated to the broader community

**Personnel**
- Facilitates a positive working environment that nurtures and encourages high performance, teamwork, innovation and creativity
- Plans, supervises and directs the activities of staff in the student affairs area
- Facilitates the resolution of conflicts by responding to student issues in a timely, fair and equitable manner
- Encourages high morale and high-quality student services through a respectful leadership style which inspires staff to strive for the achievement of ongoing student