Strategic Customer Executive

**Job Description**:

- Join our family at Pricefx, a **leading SaaS Pricing** (Price Optimization & Management) and CPQ (Configure-Price-Quote) vendor. Experiencing consistent annual growth, Pricefx remains committed to **stable employment**. We value flexibility and provide home office and remote work opportunities. Our product boasts **outstanding customer reviews** ranging from small companies to renowned names such as **Michelin, Sonoco, **Avery Dennison**, and **Bosch**.
- With branches in 7 countries and over 30 nationalities, Pricefx is a **genuinely international** and **diverse company**, fostering a warm, welcoming, and respectful environment. Join us at Pricefx and be part of a winning team that values your unique contributions, encourages accountability and personal growth, and celebrates collective achievements.

**Your mission**:

- Your mission is to ensure that Pricefx’s largest and most strategic customers are understood and supported in a way that allows them to:

- Achieve maximum value from Pricefx solutions
- Maximize the use of Pricefx across their enterprise and
- Become a strong advocate for our solutions internally and externally to other customers.

**The Strategic Customer Executive executes these three things by**:

- Being a trusted resource and advisor to key executives and influencers across the various business units and geographies,
- Understanding and influencing the customer’s pricing roadmap and the key influencers in the customer organization
- Finding ways to accelerate value capture and ARR growth with the customer
- Advising them on the prescriptive delivery guidelines when it comes to their solution and rollout
- Driving the expansion opportunities to realize that solution
- Helping the customers identify and measure the value achieved with our pricing solutions,
- Ensuring proper governance for inflight projects delivered by Pricefx or our Ecosystem partners
- Becoming strong advocate for our solutions at the customer, and
- Advocating for the customer inside of Pricefx

**The SCE’s goals are**:

- Driving expanding revenue for Pricefx from this customer,
- Maintaining high net recurring revenue rates (NRR)
- Maintaining high customer reference ability and NPS

**You will be in charge of...**:

- Driving Pricefx’s strategy for these customers
- Identifying and understanding customer problems needing solutions
- Identifying growth opportunities, removing barriers, and building a long-term roadmap for future customer expansions of Pricefx solutions
- Mapping the customer’s organization and driving a networking plan for executives and influencers throughout the organization
- Arming the customer mobilizers and champions with information needed to help them realize their goals
- Responsible for identifying the holistic risk level of the customer and then crafting and executing the mitigation plan.
- Coordinating activities and engagement across Pricefx (including professional services, customer support, product team, and industry experts) with the customer - you are the focal point for all Pricefx engagement

**What should you have to succeed?**:

- Understanding of the dynamics of working with large multi-national companies in manufacturing and distribution industries
- Experience leading technology transformations across large enterprises
- Ability to resolve complex issues across multiple stakeholders, internally and externally
- Experience consulting and negotiating with senior executives
- Familiarity with the order-to-cash cycle and pricing concepts
- Comfortable demonstrating use cases and business scenarios in software and articulating the value that these solutions bring to the customer
- Excellent presentation skills and executive presence (e.g., you can have a software value and P&L discussion with a CXO)
- Ability to quickly understand our customers’ various business models/markets
- Strong written and verbal communication skills
- Enthusiasm for working with and directing cross-departmental and cross-functional teams to create improvements or solve issues
- Ability to work with mínimal or no supervision
- Ability to work in high-pressure situations and navigate in an ambiguous environment

**Position’s KPIs**:

- Expansion Revenue acquisition
- Retention of Annual Recurring Revenue
- Adoption of Pricefx solutions across the customer’s enterprise
- Case studies conducted & collected
- Net Promoter score for your customers
- Referrals/references obtained

**This would make it easier**:

- Software consultative background with pricing or financial experience
- Certified Pricing Professional (CPP)
- Experience with implementation of Enterprise software
- 8 to 10 years of related experience managing customer relationships for an enterprise software, preferably in high-growth, software-as-service (SaaS) environments

**Location**:

- Germany - remote / home office

**Other specifics...**:

- Applicants need to have **valid permission to live and