Working Student

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**ABOUT THE TEAM**

The Service Management Processes and Solutions Team is responsible for all products and tools to fulfill of SAP’s customer facing and internal service management processes. We are SAP’s center of excellence for ServiceNow and as such develop, operate and improve all ServiceNow systems at SAP. In addition, we have multiple SAP own tools in our responsibility.

**THE ROLE**

For our team, we are looking for you - an outstanding talent in the change management area (including communication, enablement and change management) - who likes to work in a very motivated team with diverse professional backgrounds for Harmonized Customer Service Management. The aim is to support our organizational change management (OCM) Team in driving, defining and living the communications, change management, enablement, training, and community for and with our lines of business contacts in support, development and operations. Low hierarchies and direct project responsibilities enable you to make an impact on the change community.

You will be involved in the complete OCM actions of the harmonized customer service management project. This can comprise tasks like:

- Understanding the business needs and the challenges
- Support in managing our stakeholder groups in our Lines of Business, Support, Development, Operations and IT
- Support in successfully managing our change community by driving change management through all
- Create enablement material for the harmonized processes as well as the tool introduction
- Successfully communicate to all employees and engage in 2-way communication

**ROLE REQUIREMENTS**
- Student (f/m/d) at a university or a university of applied sciences
- Preferred fields of study: Psychology, Information Technology, computer science, business informatics, or related fields
- Basic experience with communication
- Basic experience with change management
- Self-reliance, persistence and ability to work in a dynamic environment
- Fluent in English and/or German - verbal and written
- Excellent interpersonal, presentation as well as communication skills
- User of spread sheets / word processing and modern collaboration tools
- Understanding of the requirements of change management, communications, enablement- #Workingstudent #Werkstudent #Internship #Praktikum #Thesis #Germany #Deutschland #Student_

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID: 403479 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Studenten | Employment Type: Teilzeit, befristet | Additional Locations: #LI-Hybrid