Field Service Technician

Vor 2 Tagen

München, Deutschland Circus SE Vollzeit

**Our Mission**:
At Circus (Xetra: CA1), headquartered in Munich with offices in Berlin and Munich, we are pioneering global developments in on-demand autonomous food production. From culinary creation to production and operations, everything is powered by seamlessly integrated robotics and transformative AI.

Our foundation lies in groundbreaking advancements in robotics, driven by artificial intelligence — the long-missing link in realizing fully autonomous food automation. The time has come for a new status quo: just as autonomous vehicles are reshaping our cities and daily lives, we are redefining the entire experience of food.

Our team brings together leading minds in Robotics, AI, Engineering, and Culinary, working closely with industry-leading partners to revolutionize how food is prepared, accessed, and experienced.

Join us as we shape a future where the art of cooking meets the science of technology — and where food becomes something fundamentally new.

**About the Role**:
As a Field Service Technician at Circus, you’ll ensure our robotic kitchen systems are installed, tested, and operated smoothly at customer sites. You will be the technical lead on the ground — solving issues, guiding customers, and collaborating with internal tech and engineering teams. This role is crucial to make every location launch a success and continuously improve our product and operations for scale.

**Your Daily Business**:

- Own the technical onboarding, setup, testing, and maintenance of robotic kitchen systems at customer sites
- Troubleshoot and resolve software, electrical, or mechanical issues on-site.
- Act as technical point of contact for field escalations and coordinate with our product, hardware, and software teams
- Provide professional customer support during and after deployments
- Document all work thoroughly for continuous improvements.
- Identify service and support needs; proactively suggest improvements
- Support training of operators or new FST hires

**Base Qualifications**:

- 3+ years of experience in field service, technical support, or equipment installation
- Background in mechatronics, robotics, electrical engineering or equivalent technical field
- Professional, courteous, and calm under pressure
- Strong technical troubleshooting skills — PLC, sensors, IoT devices, foodtech equipment is a plus
- Self-reliant and well-organized
- Strong Communicator and Stakeholder Management
- Willingness to travel in your region.
- Fluent in German and English

**Our Offer**:

- ** Competitive Compensation**: Receive a competitive compensation package with offered stock options for full-time employees.
- ** Work-Life Balance**: Enjoy regular team events, a hybrid work setup and unlimited vacation days, along with a corporate pension plan.
- ** Personal Development**: €500 personal annual training budget, access to internal trainings, and strong growth opportunities in a fast-paced environment.
- ** Mobility**: Benefit from a €50 monthly mobility or expense budget, a subsidized Dance Mobility Subscription for E-Bike/E-Moped or via JobRad.
- ** Well-Being**: Access discounted Urban Sports Club membership and Wellhub for a wide variety of health and well-being offerings.

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