Team Lead Customer Success Eu

vor 1 Woche

Berlin, Deutschland GotPhoto Vollzeit

**About GotPhoto/fotograf.de**:
Our mission is to digitalize the people photography industry.

Since 2012, our journey has been filled with an entrepreneurial spirit, witnessing countless success stories that prove our sustainable business model works and is profitable.

We’re building a tight-knit ecosystem where everyone can thrive - including you Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before

**The Role**:


**Your mission**:
**You will be leading our multi-national Customer Success team with 6 direct reports primarily located in and around Berlin. **The overall department currently consists of 13 employees split into 2 regional teams based in the US and Europe. You report directly to our Head of Customer Success.

**This will be a hybrid position**: you must be located and resident within Germany, Berlin, or willing to relocate.

At GotPhoto, we believe that Customer Success should be**:Personal, Individual, On Eye-Level, Showing True Interest, and Providing Expert Advice**.

Do our principles relate to you? If so, then keep reading

**Responsibilities**:

- ** Lead, mentor, and develop a team of 6 Customer Success Managers across the EU region**
- ** Establish and maintain strong relationships with key clients**, understanding their business goals and challenges
- ** Develop and implement strategies** to drive customer engagement, retention, and expansion
- ** Analyze customer data** to identify trends, opportunities, and areas for improvement
- ** Drive the adoption of our products and services**, ensuring clients achieve their desired outcomes
- ** Act as a point of escalation for customer issues**, working closely with the team to resolve challenges effectively

**We are looking for**:

- ** Proven experience in Customer Success roles** (min. 3 years) as well as proven success record **of leading a team of min. 4 employees**
- **Strong understanding of the Saas as well as the B2C market** and the unique challenges faced by clients in the EU market
- ** Excellent communication and interpersonal skills**, with the ability to build rapport at all levels
- ** Fluent in German and English**

**The Perks**:

- You can choose to work from home or our (dog-friendly) office in Berlin
- Education budget, that allows you to grow professionally and explore new ideas
- Urban Sports Club membership discount, to keep active even in these isolated times
- Unlimited holidays (26 days is the minimum)
- Workation in a different country for up to 2 months per year

**A Final Word**:
**We work as one team. Wherever you come from. However, you identify. We believe in equal opportunities.

  • Technical Customer Success Team Lead

    vor 1 Woche

    Berlin, Deutschland Liikennevirta Oy Vollzeit

    Virta is on a mission to revolutionize EV charging with our cutting-edge SaaS platform. We're looking for a sharp and technically skilled **Customer Success** **Team Lead** to join our growing team to support our clients and sales executives in the DACH region. As a Customer Success Team Lead, you will develop and maintain strong relationships with customers...

  • Customer Success Team Lead

    Vor 2 Tagen

    Berlin, London, Mumbai, Bangalore, Deutschland Kayzen Vollzeit

    Customer Success Team Lead - Agencies (m/f/d)Location: Berlin, London, Mumbai or BangaloreFull-Time | Hybrid/RemoteHelloI am Jigar, Customer Success Lead for Agencies at Kayzen, and I am now looking for a Customer Success Team Lead - Agencies to join our team In this role, you will take full ownership of high-impact client relationships, drive measurable...

  • Team Lead Customer Success Onboarding

    vor 2 Wochen

    Berlin Hybrid, Deutschland Rapid Data Unternehmensberatung Vollzeit

    Stellenbeschreibung As the Team Lead for Customer Success Onboarding at Rapid Data, you will play a pivotal role in shaping the success of our customers as they begin their journey with us. Your mission is to lead a team dedicated to providing exceptional onboarding experiences, ensuring seamless transitions into our SaaS ERP solutions for funeral homes....

  • Team Lead Customer Success

    Vor 5 Tagen

    Berlin, Deutschland Recare Deutschland GmbH Vollzeit

    **Über Recare** Als eines der führenden deutschen HealthTech-Unternehmen gestalten wir das Entlassmanagement neu - technologiegetrieben, patientenzentriert und frei von Bürokratie. Neben unserer marktführenden SaaS-Plattform entwickeln wir KI-Lösungen, die Prozesse in Kliniken und bei Nachversorgern radikal vereinfachen, Fachkräfte entlasten und den...

  • Team Lead Customer Success Onboarding

    vor 2 Wochen

    Berlin Hybrid, Deutschland Rapid Data Unternehmensberatung Vollzeit

    Stellenbeschreibung As the Team Lead for Customer Success Onboarding at Rapid Data, you will play a pivotal role in shaping the success of our customers as they begin their journey with us. Your mission is to lead a team dedicated to providing exceptional onboarding experiences, ensuring seamless transitions into our SaaS ERP solutions for funeral homes....

  • Team Lead, Customer Success Managers

    vor 1 Woche

    Berlin, Berlin, Deutschland Staffbase Vollzeit

    About StaffbaseWe inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that...

  • Customer Success Team Lead

    vor 2 Wochen

    Berlin, Deutschland Semrush Vollzeit

    Hi there! We are Semrush, a global IT company developing our own product - a platform for digital marketers. And this is our Customer Success Team Lead role for those who can find a common language with anyone in the world. **Tasks in the role**: - Lead, coordinate, motivate, mentor, and establish the feedback loop for the team. - Establish and execute the...

  • Team Lead

    Vor 7 Tagen

    Berlin, Berlin, Deutschland RaiseNow GmbH Vollzeit

    We're RaiseNow, and we're passionate about making charitable giving more cost-efficient, donor-friendly, and successful. Our technology is supporting organisations like Save the Children International, WWF, Amnesty, UNICEF, as well countless clubs and smaller charities. Join us on this mission as our newTeam Lead (gn) Customer SuccessIn this role you will...

  • Team Lead

    Vor 7 Tagen

    Berlin, Deutschland RaiseNow GmbH Vollzeit

    We're RaiseNow, and we're passionate about making charitable giving more cost-efficient, donor-friendly, and successful. Our technology is supporting organisations like Save the Children International, WWF, Amnesty, UNICEF, as well countless clubs and smaller charities. Join us on this mission as our newTeam Lead (gn) Customer SuccessIn this role you will...

  • Team Lead

    Vor 7 Tagen

    Berlin, Deutschland RaiseNow GmbH Vollzeit

    We're RaiseNow, and we're passionate about making charitable giving more cost-efficient, donor-friendly, and successful. Our technology is supporting organisations like Save the Children International, WWF, Amnesty, UNICEF, as well countless clubs and smaller charities. Join us on this mission as our newTeam Lead (gn) Customer SuccessIn this role you will...