Team Lead Customer Success Eu

Vor 6 Tagen

Berlin, Deutschland GotPhoto Vollzeit

**About GotPhoto/fotograf.de**:
Our mission is to digitalize the people photography industry.

Since 2012, our journey has been filled with an entrepreneurial spirit, witnessing countless success stories that prove our sustainable business model works and is profitable.

We’re building a tight-knit ecosystem where everyone can thrive - including you Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before

**The Role**:


**Your mission**:
**You will be leading our multi-national Customer Success team with 6 direct reports primarily located in and around Berlin. **The overall department currently consists of 13 employees split into 2 regional teams based in the US and Europe. You report directly to our Head of Customer Success.

**This will be a hybrid position**: you must be located and resident within Germany, Berlin, or willing to relocate.

At GotPhoto, we believe that Customer Success should be**:Personal, Individual, On Eye-Level, Showing True Interest, and Providing Expert Advice**.

Do our principles relate to you? If so, then keep reading

**Responsibilities**:

- ** Lead, mentor, and develop a team of 6 Customer Success Managers across the EU region**
- ** Establish and maintain strong relationships with key clients**, understanding their business goals and challenges
- ** Develop and implement strategies** to drive customer engagement, retention, and expansion
- ** Analyze customer data** to identify trends, opportunities, and areas for improvement
- ** Drive the adoption of our products and services**, ensuring clients achieve their desired outcomes
- ** Act as a point of escalation for customer issues**, working closely with the team to resolve challenges effectively

**We are looking for**:

- ** Proven experience in Customer Success roles** (min. 3 years) as well as proven success record **of leading a team of min. 4 employees**
- **Strong understanding of the Saas as well as the B2C market** and the unique challenges faced by clients in the EU market
- ** Excellent communication and interpersonal skills**, with the ability to build rapport at all levels
- ** Fluent in German and English**

**The Perks**:

- You can choose to work from home or our (dog-friendly) office in Berlin
- Education budget, that allows you to grow professionally and explore new ideas
- Urban Sports Club membership discount, to keep active even in these isolated times
- Unlimited holidays (26 days is the minimum)
- Workation in a different country for up to 2 months per year

**A Final Word**:
**We work as one team. Wherever you come from. However, you identify. We believe in equal opportunities.

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