Operations Intern

Job description

In the 1950s, global trade changed for good. The invention of the standardized container suddenly meant that transporting goods across the world became affordable. And with that, paved the way for globalization and global wealth. But contrary to the container, most surrounding processes have not been standardized nor innovated—and are still frustratingly complex, manual, and error-prone.

That’s why our ambition is to use technology to simplify the logistics of global trade, making the processes around the container as simple as the container itself. We do that by providing a neutral infrastructure that connects all logistics companies to remove friction and create economic opportunity.

Operations Intern - Ocean Freight Marketplace (f/m/d)

As our Operations Intern, you are both building the backbone of the booking platform on xChange with smart sailing schedules and rate management decisions with our suppliers. Furthermore, you are developing ways to onboard and convince new suppliers and customers to use the Ocean Freight platform as their number-one booking tool for the future. You will oversee the ongoing shipments and help when necessary to find solutions for problems occurring with ongoing shipments.

**Requirements**:
Your responsibilities in a nutshell
- You act as the first point of contact for any questions related to ongoing shipments and as a supporter for the operations teams of participating suppliers.
- Maintain and further develop the schedule management for the Ocean Freight Platform including managing third-party API calls and partly manually built excel automation to enhance data.
- You will build relationships with our partners; troubleshoot where necessary and find ways to solve problems for our clients.
- Proactively stay in touch with suppliers to increase the number and quality of their offers on the platform
- Facilitate bookings by collecting requirements and finding the right suppliers.
- Convince customers that they have advantages if they use the platform and accompany their onboarding process

What we’re looking for
- Your ideal background includes first experience in logistics
- You know important terms from the shipping industry and ideally, you are familiar with the ocean freight logistics market from previous work experience or at least your studies.
- You have excellent communication skills - you enjoy day-to-day customer communication and are not afraid to pick up the phone
- With your can-do attitude, you are proactive, persistent, and diligent in all your tasks - you have a strong desire to take ownership of your tasks
- You have an output-oriented problem-solving personality - you are passionate about our mission and want to disrupt an entire industry with us
- Fluency in English - any other language would be super nice but is no must-have
- You have good knowledge of Microsoft Office (especially Excel) - SQL knowledge is an advantage

What we have to offer
- Ownership from day one You will have full responsibility and creative freedom to bring your ideas to life
- A dynamic and international team with ~65 nationalities across our fast-growing 300+ team members & extremely flat hierarchies
- A highly scalable product with a proven product market fit ready to change the industry & do something good
- A great working atmosphere with an open-minded and collaborative culture—plus a team of highly motivated & enthusiastic colleagues who can´t wait for you to join
- A fast-paced work environment and complex intellectual challenges from day 1
- Great location - our office is in the city center of Hamburg
- Goes without saying: Flexible home-office rules, regular team events, and of course a wide variety of fruits and drinks in the office