Technical Support Agent

vor 1 Woche

Berlin, Deutschland Arden White Limited Vollzeit

**Responsibilities**
- Communicate with installation partners (Electricians) and our customers to locate and resolve any technical issues during and after installation.
- Analysing repeated faults and flaws for review and adapting processes to avoid these in future.
- Maintaining our standards by remotely overseeing installs to ensure safety and high-quality finish.

**Qualifications**
- **At least 1+ years' of relevant work experience in a similar Technical Support role**:

- **Fluent in German (spoken and written) and Advanced English.**:

- Excellent phone etiquette and excellent verbal, written, and interpersonal skills

**Package**
- Starting salary ranging between **€43,000 - €52,000**:

- Additional 5% to 10% annual bonus
- PLUS 50 Euros gross monthly work from home allowance added to wages
- Plus food allowance / vouchers
- 30 days annual leave + national holidays
- MacBook, iPhone and 750-euro-budget for home office equipment
- Flexible work from home / office set up
- ALL commute costs reimbursed
- Annual personal training fund of 750 euros.
- This role is hybrid, working 50/50 from home and the office in Berlin.

Art der Stelle: Vollzeit, Festanstellung

Gehalt: 43.000,00€ - 52.000,00€ pro Jahr

Arbeitszeiten:

- Montag bis Freitag

Maßnahmen im Angesicht von COVID-19:
Hybrid 50/50 working from home set up.

Ability to commute/relocate:

- 1335 5 Berlin: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Technical Support: 1 year (preferred)

**Language**:

- Fluent oral and written German & advanced English (required)

Arbeitsort: Zum Teil im Homeoffice in 13355 Berlin

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