Guest Services Representative

**Duties**: Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned. **Requirements**: **Conditions of Employment**: - This position requires the incumbent to complete a background investigation with favorable results. - Incumbent must be physically in Germany before a firM/Final job offer can be received. - Must meet state and legal age requirement for sale of alcoholic beverages. - This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. **Qualifications**: The Area of Consideration for this vacancy announcement is U.S. Citizens and legal U.S. residents in Germany. In accordance with the Status of Forces Agreement between Germany and the U.S., you must be a U.S. citizen or citizen of a NATO country with a U.S. permanent resident card in order to be eligible for NAF employment. Citizens of Germany (including dual citizenship if Germany is one of the countries) as well as "ordinarily resident" US citizens are not eligible for NAF employment per SOFA agreement. If not already in the commuting area, must be able to verify the ability to arrive before a firm job offer can be sent. - Business Based Action - Family Member Preference - Military Spouse Preference - Outside Applicant Veteran - Spouse/Widow/Parent of Veteran - Transition Hiring Preference **Qualifying Experience**:Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English. **Education**: Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify. **FOREIGN EDUCATION**:Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. **Additional information**: - Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. - All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit. - Probationary period may be required. - Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement. - Payment of Permanent Change of Station (PCS) costs **is not **authorized based on a determination that a PCS move is not in the Government's interest. - LQA **is not **authorized. - Post Allowance is authorized for Regular Full Time employment category. - This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. - This position will be eligible for the use of the fitness center, lodging, golf course, bowling center, library, and many other NAF activities. - Benefits Review our benefits **How You Will Be Evaluated**: You will be evaluated for this job based on how well you meet the qualifications above. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. - Benefits Review our benefits - Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. - Resume Your resume may be submitted in any format and **must** support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material