Service Technician

Vor 6 Tagen

Berlin, Deutschland MSA Safety Vollzeit

Overview: This position is the replacement for the retiring technician who will be responsible for providing technical service to customers, end-users, to resolve product, service and troubleshooting repairs requests regarding technical issues related to MSA products and to prepare and conduct Trainings to customers. It shall work on Maintenance and Repair as Field Technician and have capabilities to conduct Service Trainings. **Responsibilities**: - % of Time Major Responsibilities 80% 1. - Repairing and servicing MSA equipment_ **How is it accomplished/Key Performance Indicators?** Repairs, Maintenance and Initiation MSA Products ( PG 01 - P 50) private and industrial sector.- Receive work orders from dispatching department and perform orders efficiently, customer orientated and with a high level technical expertise.- Be part of our 24 hour emergency repair team. - if required- Support calculation of contracts- Fill out Service Report accurate and update Location data if necessary in CRM- - Maintaining service’s machinery, equipment, instruments and tools in a good technical shape.- Providing high quality services to a customer.10% 2. - Conduct service Trainings_ **How is it accomplished/Key Performance Indicators?** - Train Technicians, MSA Personnel or Customer on products of MSA, focusing on new products and mainly PG01,07,08,23,46Perform Trainings for customers: - Training of Customers ( e.g. Fire Brigades, Channel Partners, Industrial user).- Prepare and perform Training- Design Training formats and Service concepts.5% 3. - Completing customer’s service requests_ **How is it accomplished/Key Performance Indicators?** Providing service to customers according to service agreements or terminal orders.- Providing information to the Service Administrator or the Service Manager in order to prepare quotations for customers regarding service jobs.- Providing high quality customer service and maintaining a good company image.5% 4. - Fulfillment of operational requirements_ **How is it accomplished/Key Performance Indicators?** - Project Work and daily business- Cooperation in projects to improve service processes.- CIP activities.- Defining spare parts needed/required and forwarding the request to the Service Administrator.- By fulfilling the required service documentation- By following all procedures required by an organization regarding the service process- By preparing reports depending on the demand and on the request of a supervisor.- Other activities as assigned by a supervisorQualifications: **High Level Requirements of Position**: **Experience (required)**: - Technical Experience - min 2 years technical/mechanical experience - Capable to provide Trainings - German fluent, English advanced - MS Office >> Word and Excel advanced - Experience in Service activities - self-motivation & focus is a must **Experience (preferred)**: - SCBA, FGFD Products and Service (also KO2 and FP) - Use of Service Tools as CRM and SAP **Education (required)**: - Technical High School or Degree - or equivalent from business experience **Education (preferred)**: - Technician or BSC, just graduated, - e.g. mechatronic or electronical engineer **Travel**: 70 %

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