Vendor Management Specialist for Customer Service
vor 1 Woche
Company Description
Since the company was founded in 2008, **AUTODOC** has established itself as Europe’s leading online auto parts retailer. With a strong customer focus and a needs-based assortment, currently with around 2.5 million products from 870 manufacturers for 166 car brands, our goal is to stay on course for success, constantly improving ourselves and further expanding our market position. Join us and become part of our success story
**We are looking for a Vendor Management Specialist (M/F/d) to support our Customer Service Team in Berlin-Lichtenberg to start as soon as possible.**
**Job Description**:
- Developing and sustaining long-standing relationships with company-approved vendors
- Define project schedule including all tasks, durations, owners and dependencies for all activities required for the Ramp Up
- Manage overall risk factors inherent in outsourcing setup and control the results outcome and SLA
- Establishing standards by which to assess the performance of approved vendors
- Evaluating current vendor management programs and identifying ways to improve them
- Meeting with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns
**Qualifications**:
- 3 years working experience as a vendor manager in Customer Service or Customer Experience
- Bachelor's degree in Business Administration, Business Studies, Business and Economics or Business Management
- Excellent financial acumen and experience of service delivery processes, models, and strategy
- Strong negotiation management, and decision-making skills
- Excellent analytical, problem-solving and organizational skills
- Fluent level of communication skills in German and English (are mandatory), French as a plus
Additional Information
- Flexible working hours, 30 vacation days and 1 birthday day off
- Opportunities for promotion, further training (e.g. online language courses during working hours) and coaching in a fast-growing company
- Modern and ergonomically equipped workplace with fresh fruit and drinks
- Company pension scheme
- Team events, company celebrations and employee discounts of up to 75% on travel, technology, fashion and much more
- Room for creative participation in an international team
Does that sound exciting?
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Berlin, Deutschland AUTODOC VollzeitUnternehmensbeschreibung Von Null auf 100 - **AUTODOC** hat sich seit der Unternehmensgründung im Jahre 2008 bis heute als Europas führender Onlinehändler für Autoersatzteile etabliert und ist als solches in 27 Ländern aktiv. Mit einem starken Kundenfokus und einer bedarfsgerechten Sortimentszusammenstellung mit derzeit rund 4 Mio. Produkten von 1400...
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