Commercial Renewal Specialist

Collaboration = Innovation

One leads to the other. At Moody’s, we believe good teamwork gives us an edge. We foster a culture that thrives on diverse perspectives to overcome ever-changing market challenges. Join us and let’s move the world forward together.

Department
- We strive to be a world-class sales organization with our customers’ needs at the centre of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms. As the bridge between our product teams and customers, we build mutually rewarding relationships that allow us to deliver the best solution for each customer challenge. An organization of motivated, curious, and teamwork-oriented people, we let our passion drive our business forward.
Global Sales and Customer Service is comprised of over 1,000 sales and customer service professionals serving customers across banking, insurance, asset management, corporate, professional services and government sectors across over 50 countries.

Role/Responsibilities
- This role is responsible for working with sales colleagues and other internal stakeholders to manage and grow MA’s business across a territory of existing customers. Key activities include securing renewal rates as per yearly sales defined targets for MA’s existing business, exploring opportunities to expand it and managing sales cycles to closure. Additionally, the role requires the assessment of client needs and providing clients with specific guidance and product overviews.
- Meet or exceed annual sales goals and targets.
- Manage a portfolio of client renewals from end-to-end - including driving growth through price increases or expanded scope of services, negotiating all commercial aspects of the renewals, notifying clients of upcoming contract expiration, presenting renewal proposals, and executing appropriate agreements.
- Identify additional products and services that client may benefit generating upselling and cross-selling opportunities. Collaborate with Domain Sales, Business Development Representatives, Industry Practice Leads and Solution Specialists for lead generation of additional use cases.
- Identify and help mitigate roadblocks at an early stage.
- Ensure successful, on-time execution of renewal processes and contract execution.
- Partner with colleagues in Sales, Sales Operations, and Product Management to provide seamless support during the renewal journey.
- Identify and manage client stakeholders and build and maintain relationships with key individuals across multiple levels (primary contact, procurement, accounts payable, legal, etc.)
- Review and understand contract terms and conditions, ensure contracts are compliant.
- Work closely with Customer Service, Customer Success, Product Specialists and other stakeholders to assess overall account health and review client product adoption.
- Collaborate with Product Management and Product Strategy to promote improvement in product quality and the development of new sources of revenue.
- Support the growth and further development and automation of renewal processes for the business.
- Minimal travel required.

**Qualifications**:

- 2-3 years professional experience in sales, sales operations and/or customer success roles.
- Undergraduate/first-level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing or related fields.
- Understanding of different parts of the professional service industry (e.g., Law firms, auditors etc.), including market dynamics and customers’ business drivers.
- Ability to present high-level information as well as detailed demonstrations of products & services.
- Excellent verbal/written communication and presentation skills.
- Excellent verbal and written skills in German & English. Any additional language is beneficial.
- Ability to work both independently and within a team environment, with focus and high attention to detail.
- Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.