Team Lead

We are home24, a leading home & living e-commerce platform in continental Europe and Brazil. We are currently active in eight countries and in 2018, we became a publicly listed company in Germany. Over 1,000 Homies work together towards a common goal: to create happy homes for everyone and every budget.

How can we reach this goal? With an assortment of over 250,000 pieces of furniture and accessories from more than 1,000 suppliers, we offer the perfect addition to any living space combined with the comfort of being able to shop from anywhere.

What makes us proud to be Homies? We are pioneers in our market who seamlessly combine technology and creativity. We utilize data to provide personalized recommendations, tips and inspiration for every home.

At home24, we strive to deliver a superior assortment of products and the best service. To do this, we need fresh ideas, 100% motivation, and dedication to our company mission. We always have a space at our table for service-minded individuals who are passionate about digitization and modern living.

**Team Lead - Marketplace Operations (M/F/d)**

This is your chance to be part of something big, to leave your mark and shape the further success of the Marketplace model at home24. You and your team will further optimize onboarding and seller satisfaction while setting up scalable processes.

**Responsibilities**:

- Lead and mentor an international team focusing on first onboarding and support for marketplace sellers and second-level customer escalation cases
- Develop, implement and monitor KPIs to ensure onboarding efficiency, product quality and customer satisfaction
- Ensure a smooth transition through the various stages of the seller onboarding lifecycle from business development, to taking the first assortment live and the hand-off to account management
- Collaborate with various teams, including Commercial, Customer Service, and Engineering, to enhance the onboarding process and address any technical or operational challenges
- Optimize the process of complaint and dispute management between customers and sellers
- Own the customer journey and optimize it so that customers always have a very good buying experience
- Foster a positive team culture, promoting collaboration, knowledge sharing, and professional development opportunities
- Collaborate with other teams to optimize seller support and enhance the overall seller experience on our platform
- Set up and document core processes to enable the further growth of the marketplace model at home24

**Profile**:

- Bachelor’s degree in Business Administration, Management or a related field
- Several years’ experience in e-commerce marketplace operations, seller onboarding, customer service or a similar role
- Strong leadership skills with the ability to motivate and guide a team towards achieving goals
- Excellent problem-solving and decision-making abilities, with a focus on providing effective solutions for sellers
- In-depth knowledge of e-commerce platforms, online marketplaces, and related operational processes
- Exceptional organizational and project management skills, with the ability to handle multiple priorities and meet deadlines in a fast-paced environment
- Analytical mindset with the ability to use data and metrics to drive operational improvements
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build relationships with sellers
- Proficiency in using relevant software and tools for marketplace operations and seller support
- Fluent in English; German skills are a plus

What we offer you

**Your impact**
- The chance to make an impact in a highly motivated team of professionals
- An open-minded culture ready to incorporate new and creative ideas

**Your growth**
- Extensive learning opportunities from our home24 academy and external partners
- Room for growth and development within your role through regular feedback rounds

**Your path**
- Hybrid working model: you have the flexibility to work from home on Wednesdays and Fridays in our standard working mode. We are in the office together Mondays, Tuesdays and Thursdays
- The possibility to work up to two months per year within Germany or from an EU country
- The opportunity to take up to 30 days paid vacation each year to unwind and recharge
City mobility with a subsidized public transportation ticket and our eco-friendly bike leasing program #ridinghome

**Your second home**
- International campus in the heart of Berlin featuring drive-in bicycle garage, outdoor space and lounge areas, fitness facilities, parent and multi-faith rooms close to the Berlin S-Bahn train station Landsberger Allee
- Company benefits including a pension scheme, 25% off the home24 assortment, and employee discounts at partner organizations

Your home is surely filled with furniture of varying materials and styles. The same is true for home24 as an employer. We celebrate the diversity of the p