Order Management Specialist

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you Find out more at

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Job Title: Associate, Order Management

Location: Frankfurt (Germany) or Cambridge (UK)

Employment Type: Contract 9 months

The job

As part of the Commercial Operations Team, the Order Management Associate will ensure the administrative aspect of the order processing. This position focuses heavily on having an eye for detail and on being able to provide prompt and accurate responses to customer inquiries.

Responsibilities
- Consistently inputting and updating information to ensure accuracy of customer records.
- Process and fulfill orders in our transactional systems.
- Partnering with internal customers to ensure information is collected correctly for order processing including matching Quote, PO, and other agreements.
- Assist and satisfy internal and external customers professionally in a friendly, collaborative and concise manner by providing the required information.
- Escalate partner/customer problems, issues, and concerns to most appropriate person when necessary.
- Follow-up in a timely, accurate and proactive manner on open issues, tasks, activities, and unresolved items.

Skills & Qualifications
- Ideal Skills_
- Proficient in use of Microsoft Office products (Outlook, Word, Excel) required
- Experience with CRM System SalesForce. ORACLE knowledge a plus
- Detail-oriented with the aptitude to manage multiple tasks
- Strong analytical, troubleshooting, and problem-solving abilities
- Excellent verbal and written communication skills
- Desired skills_
- Ability to adapt to changing environment without sacrificing customer satisfaction or quality
- Strong organization skills
- Excellent verbal and written communication skills
- Team player with a positive attitude
- German fluency is a plus

Finance at AVEVA

Our team of almost 500 Finance professionals are central to AVEVA’s £1bn+ business. We cover everything from procurement and FP&A to sales forecasting and internal risk management, and we’re playing a leading role in our company’s transition to a subscription-based business model.

AVEVA is laying the groundwork for serious, sustainable growth, meaning there’s a lot for the team to do - and a lot of interesting opportunities. We’ve got a skilled and well-staffed team, strong leadership with a clear vision, and a big role to play in the business’s transformation: it’s a great time to be joining us

Find out more:
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.