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Application Administrator
vor 2 Wochen
IONOS SE
APPLICATION ADMINISTRATOR (F/M/D)
At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
Your Tasks:
The team is responsible for the operation and further development of our omnichannel contact solution: Genesys Cloud CX. Our main focus is to develop new solutions for our customer care units. This can reach from simple IVRs to complex contact flows including API calls to CRM systems or including triggers for new apps. As part of a team that shapes how customer care is handled on a worldwide scale, you will also take on the following tasks:
- Design and implement functional contact flows allowing our hosting customers to reach the best agent for their needs.
- Maintain existing flows, rights groups, configurations and additional apps within our contact center solution.
- Fix bugs and implement changes in a timely manner as well as implement API calls to different business systems.
- Connect Genesys Cloud CX to our telephony carriers via SIP, SBC, etc.
- Develop, maintain and improve our existing toolchain (e.g: Genesys Cloud, Git, Terraform, Vault).
- Support and advise customer care units to improve business efficiency.
We Appreciate:
- You are a team player who can easily work with multinational teams and you are able to communicate technical details to a layman audience.
- You have experience in at least one scripting language (e.g: Javascript, Python,), including testing and debugging your code after deployment.
- You have an understanding of different operating systems and you are ideally familiar with contact center / call center operations.
- Ideally you already have experience in telephony systems and SIP.
- Basic knowledge of MySQL or PostgreSQL and Kknowledge about data compliance (GDPR) is a plus.
- Of course you are fluent in english.
Job info
Location: Karlsruhe or Work from home
Type: Full-time
Category: Customer Service / Customer Management
Work experience: Professionals
Reference ID: 3276
About IONOS
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
IONOS SE
Recruiting Team IONOS
Hinterm Hauptbahnhof 3-5
D-76135 Karlsruhe
