Technical Customer Care Specialist

**Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring**

**After closing our $80M Series B funding in 2022 and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and become the number 1 all-in-one spend management suite for midsize and enterprise companies. Join us as our new Technical Customer Care Specialist in Dublin and help us achieve our goals**

As **Technical Customer Care Specialist**you are responsible for the Level 2 support for our customers. We are a product-driven company and our product is the key factor for our and our client’s success. Taking ownership of the daily requests and concerns of our customers is crucial for our continuous growth.

**\uD83E\uDDD1\uD83C\uDFFD‍\uD83D\uDCBB What you'll do**:

- You take ownership of triaging incoming Level 2 support requests
- You will interact with our internal engineering team on a daily basis
- You are responsible for tracking-to-resolution of recorded incidents or bugs
- You answer and handle customer inquiries as well as other operational issues
- You act as an internal source of knowledge for the operational use of our tool
- **️ What you’ll need**:

- You have at least 2-3 years of work experience in a customer support role and at least 1 year in Level 2 support
- You have experience working with
- and supporting technical concepts including APIs and SSO
- You have operational experience with a high turnover of external customer requests and internal clarifications from the team
- You are well-structured and have a detail-oriented approach to work
- You are fluent in English, German is a big plus

**\uD83D\uDE80 What you’ll get**:

- Resources and trust: you own your work and can shape things from day one
- Flat hierarchies: opportunity to work closely with the founders and the leadership team
- Fast-paced environment: quickly measure and learn about the impact of your work
- Flexibility: everyone has their own highly productive times - we look at the output and not at what time it was produced
- Hybrid setup: we enjoy in-person sessions, but we have also learned (thank you Covid) how to be efficient with remote working
- Competitive scale-up package with the possibility to partake in the upside
- Work anywhere: we offer up to 6 weeks remote work within the EU

If after reading our job ad you figure that this isn’t the right fit for you, feel free to share it with a friend or colleague who might be interested.
- This is important to us: Yokoy is an equal opportunity employer, and we value diversity. We welcome people from all backgrounds who are looking to make the future simple with us. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability._

Yokoy is an intelligent spend management platform, trusted by modern finance teams to streamline invoices, expenses, and payments. Powered by AI and machine learning, Yokoy automates up to 95% of manual processes.

Established in 2019 in Zurich, Switzerland, Yokoy is trusted by leaders at over 600 of the world’s most forward-thinking companies to help them transform how they spend, by transforming how their people spend their time. Designed to sit at the heart of the modern finance tech stack, Yokoy connects with the leading ERP systems, invoicing platforms, travel booking tools, and other enterprise finance tools to power end-to-end automation and provide complete visibility across the enterprise. Yokoy is backed by leading investors including California-based Sequoia Capital, New York-based Left Lane Capital and London-based Balderton Capital.