Student Hub Advisor

Global University Systems (GUS) is one of the most diverse educational networks of higher education institutions around the world. GUS educates in a variety of programs, including bachelor's and master's degree programs, English language courses, and professional, corporate and executive education. At 57 locations including the United Kingdom, Canada, the United States, the Caribbean, Ireland, Israel, Singapore and Germany, approximately 87,000 students form an international network to learn together. The University of Europe for Applied Sciences (UE) is part of the Global University System. In Germany, UE is headquartered in Potsdam and has Berlin, Iserlohn, and Hamburg campuses. UE is distinguished by its particular practical relevance, internationality, modern teaching content, and personal interaction with students. Every day, UE employees contribute with innovative ideas to bring UE closer to its goals: quality, service, internationality and growth. The degree programs are the result of direct exchange between UE professors, staff, and students and feedback from potential employers.

**Position**:
The opportunity

The Student Hub Advisor supports students in their Bachelor's or Master's degree by providing them with needed advice and support to successfully complete their degree program.

Key tasks and responsibilities:

- Provide excellent and effective service to students in a timely manner
- Respond to a wide variety of enquiries via different systems and in person
- Organize student events & support student clubs to increase student engagement & sense of belonging
- Outreach to students who have been identified by faculty or staff as being at risk of dropping out of UE and offer appropriate and relevant support to address their need(s). They will refer students to the relevant support based on their needs
- Help identify the student's issues or needs and refer them to the appropriate support service
- Keep up-to-date information about support services on campus to be able to refer students to these supports as needed
- Oversee & support peer mentor program, including helping to train student mentors
- Share suggestions for improvements to the campus/learning environment with the responsible department
- Other related duties

**Requirements**:

- Excellent organizational skills
- Strong conflict resolution skills
- Excellent written and spoken languages skills in German and English
- Ability to work in a fast-paced environment
- Ability to work effectively in a multi-cultural environment
- Excellent service skills
- Demonstrated organizational experience in running events, such as welcome days or new student orientation
- Demonstrated skills in the initiative in problem-solving and taking proactive action in addressing student problems
- 1-3 Years of Experience in student services field or comparative field; Completion of a commercial apprenticeship; Demonstrated practical experience in service: ie hotel industry, customer-oriented administration and/or higher education

**Other information**:
What we offer:

- Opportunity to work with a great team in a dynamic and international environment
- Preventive and aftercare health care options
- 30 days of vacation
- Family-friendly work environment and paid care time for sick children
- Various online language courses and opportunities to participate in online collaboration courses (e.g., IBM Design Thinking)
- Numerous campus events from the fields of art, culture, business and science
- Opportunity to develop and implement new ideas and concepts

Interested?

As an employer, we are committed to equal opportunity and support for minorities. We do not discriminate based on ethnic origin, skin colour, religion, sexual orientation, gender identity, national origin, disability or legally protected status.

Your contact for HR-related questions: