Director of Ecommerce

Job Description:
Pattern is a leading eCommerce accelerator with offices across the globe offering outsourced marketplace and ecommerce management services for brands worldwide. The Pattern Ecommerce Acceleration Platform leverages AI-powered technology, industry expertise, and global distribution, logistics, and fulfilment services to help quality brands scale profitably on their own websites and through hundreds of marketplaces. Pattern works with some of the most recognized brands such as Pandora, Skullcandy, Nestle, Kong and it ranks among the top 5 Amazon sellers globally. Pattern has over 1100 employees across the globe and in November 2021 it received $225M in funding making us a double unicorn.

Pattern is expanding and we are looking for a Director of eCommerce to join our European Team in Munich to support the scaling of the business by driving the performance of the brands we represent on Amazon and other Marketplaces.

This is a commercial leadership role with Europe wide responsibilities. The role reports into the VP of eCommerce Management and Advertising - Europe and it will lead a team of (Senior) eCommerce Managers. The team is expanding fast due to growth ambitions.

You will be responsible for the relationship and financial performance of the portfolio of global brands that your team manages.

You will support and coach your team in defining and implementing the E2E growth and profitability plan for the portfolio of brands managed by your team by working cross-functionally with Operations, Content, Advertising, Creative, Merchandising and Finance. You will also identify opportunities to increase efficiencies and best practices by leading cross-functional projects to implement processes to scale the organization in the EU.

You are a strategic and commercial Leader who engages partners and internal stakeholders towards a common goal. You display a high level of emotional intelligence and have a track record of developing people to perform at their best. You have a growth mindset and can lead a team through the ambiguity of fast changing landscapes.

The core responsibilities of the Director of eCommerce reflect the following:

- Drive revenue and profit growth for your portfolio of brands in the EU across marketplaces through a data driven approach.
- Define and execute against a clear E2E plan to achieve targets via promotional planning, seasonal phasing, NPD launches, advertising campaigns, SEO/Content optimization, CX and operational improvements, etc.
- Lead, coach and develop a team of (Senior) eCommerce Managers to deliver on core commercial KPIs
- Proactively manage internal and external stakeholders to ensure that an efficient operation is delivered across the end-to-end value chain. Leading by example by getting into the details and relentlessly seeking out opportunities to drive sales and remove defects.
- Own the budgeting process and forward-looking plan for your portfolio of brands to include, sales, profit margins and investment levels.
- Work with the internal Advertising team to plan the advertising strategy and budget to grow your brands across Europe.
- Build trust with your brand portfolio to deliver outstanding client satisfaction.
- Have a passion for continuous improvement by using tech to build and automating processes to scale the business at pace.

What will I need to thrive in this role?
- 10 years' commercial experience working within an ecommerce business. Marketplace experience preferable but not required.
- Second European language preferred but not required
- Humble and lead by example
- Analytical and able to make sense of data and complexity.
- Can influence externally and internally to achieve common goals.
- Independent, highly motivated, and focused on outcomes.
- Able to deal with ambiguity and to thrive in a fast-paced, start-up-type environment by pivoting priorities.
- A proactive nature, problem and innovative solver.
- Excellent time management and organization skills to priorities workloads effectively.

We are looking for individuals who are:

- Game Changers - Someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
- Data Fanatics - Someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
- Partner Obsessed - Someone who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritses the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
- Team of Doer