Client Director

vor 6 Stunden

Frankfurt am Main, Deutschland Mercer Vollzeit

**Client Director* - Global Benefits Management**:
**What can you expect**:
The Global Benefits Management (GBM) Client Director is responsible for managing the GBM relationship with our largest strategic and most complex accounts in conjunction with Client Managers and/or Project Managers. You will focus on client retention and satisfaction, bringing new ideas, innovative thinking and regular points of view in the GBM arena to our clients as well as ensuring we are operationally effective. The Client Director will be a point of escalation for any GBM account issues, lead and scope global review meetings and take the lead on any rebid situations. Where applicable they will also ensure alignment and oversight of the delivery of our technology solution, Darwin. The individual will also contribute as a technical sales expert working in partnership with our dynamic sales team.

**What is in it for you**:

- A secure, permanent employment relationship
- An international corporate environment in which diversity, sustainability and social commitment are a priority
- Individual development opportunities
- Various options for deferred compensation
- Group accident insurance, which covers our employees 24 hours/day, both professionally and privately
- Flexible working hours with home office option

**We will count on you to**:

- Manage the overall GBM client relationship with our largest most strategic complex accounts
- Support in the delivery of training to the GBM Local Network
- Work with the GBM client team to ensure client satisfaction, setting clear direction on how the team will meet client expectations
- Work with the GBM Sales team to drive pipeline population and management and look for opportunities to expand business.
- Deliver the GBM client journeys to generate case studies to support growth strategy
- Support GBM Local and GBM Account Manager and Project Manager training as required
- Act as a mentor/role model to help GBM colleagues further their career opportunities

**What you need to have**:

- Proven experience and knowledge of the Global Benefits environment
- Extensive experience of building and sustaining multinational client relationships
- Significant delivery of Consulting and/or broking expertise
- Excellent verbal and written communication skills in German and English

**What makes you stand out**:

- Collaborative way of working and good communicator
- Excellent teamwork and experience working with virtual and global team members
- A positive and energetic attitude, inspiring other team members
- A commercial acumen together with strong negotiation skills

**If you are interested**:
If you have any questions, please feel free to contact Ms Jil Baudler.

**About Mercer**:

- We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital or civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive. Learn more about our foundational values, mission and vision for the future by reviewing our _Greater Good Policy_.
- All genders welcome

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