Customer Support

Vor 4 Tagen


Berlin, Deutschland netconnection GmbH Vollzeit

Nach einer ausführlichen Einarbeitung bist Du die/der erste Ansprechpartnerin/Ansprechpartner im Kundensupport und übernimmst systembezogene sowie allgemeine Anfragen.

Aufgaben

Du erfasst die Erstanalyse sowie die Klassifizierung der Anfragen in unserem Ticketsystem und bearbeitest diese eigenständig oder zusammen mit einem zuständigen Kollegen. Eine enge Zusammenarbeit sowie die Planung von Fahrtrouten für unseren Außendienst liegen auch in deinem Zuständigkeitsbereich.Zusätzlich wirst du in tägliche Arbeitsabläufe integriert um bei Fahrzeugdatenerfassung, Pflege von Kundendaten sowie Bildbearbeitung zu unterstützen.

Qualifikation

**Erforderliche Kenntnisse**:

- Gute Deutschkenntnisse in Wort und Schrift
- Erfahrungen mit direktem Kundenkontakt im B2B
- Grundkenntnisse zur Bedienung von Internet-Applikationen
- Grundkenntnisse zur Bedienung von Word, Excel, PowerPoint

**Wünschenswerte Skills**:

- Erfahrung mit Projektmanagementtools wie bspw. Trello
- Interesse an Autos sowie der Fahrzeug-Fotografie
- Grundkenntnisse zur Bedienung von CRM
- Grundkenntnisse Lightroom oder Photoshop

**Wer wir sind**:
Die netconnection GmbH ist ein Berliner Traditionsunternehmen seit 1998. Die Kernkompetenz liegt in der Digitalisierung von Warenbeständen, speziell im KFZ-Bereich. Wir bilden das Bindeglied zwischen Autohaus und Markplätzen, egal ob mobile, AutoScout24, oder der kundeneigenen Webseite. Somit unterstützen wir den immer stärker wachsenden digitalen Beratungswunsch der Konsumenten und vernetzen diese mit unseren Autohauskunden. Ein weiteres Themengebiet ist die Entwicklung von individuellen Softwarelösungen, die den digitalen Alltag rund um die Fahrzeugvermarktung begleiten und vereinfachen. Anwendungen finden sich hier in CRM, Bestandssteuerung, dem digitalen Preisschild und der Analyse/Controlling von Beständen und Absatzleistungen.



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