Legal Specialist

**A little bit about us**

We are an ambitious company founded in 1996 and listed on the London Stock Exchange (CNIC), which is growing quickly through acquisition. We live and breathe our values and are committed to the growth of our business that we achieve through the growth and development of our people. We are successful because we recognise that our people are at the core of everything we do. Our mission is to enable the global economy to achieve its online aspirations.

**What we do**

**The Role**

As our **Legal Specialist **at CentralNic, you will will join our small talented team that works on impactful tasks that are essential to the reputation of the CentralNic Group. As a member of the abuse team, you’ll have the unique opportunity to contribute to the team’s success in responding to abuse reports and urgent inquiries and requests and help making the internet a safer space.

This role will ideally be based in Germany, however we are working remotely at the moment but will be taking a hybrid approach post-pandemic.

**Key outcomes of the role will include**:

- Review and management of incoming legal ticket queues and reports
- Management of domain dispute processes
- Complaint management
- Investigate and respond to abuse reports
- Analyse incoming reports for patterns
- Assist team in improving processes
- Review and draft contracts and proposals

**About you**:

- Bachelor's degree in law or comparable education
- Good technical and legal knowledge regarding IT and domain names
- Analytical thinking, exceptional organizational skills and attention to details
- Capable of completing tasks independently
- Demonstrate excellent communication skills in English and German
- both oral and in writing
- Be a creative thinker, always thinking “how can we”

**Experience and skills that will help you succeed**
- Experience in resolving complaints
- Experience in contract review and drafting
- Some knowledge in following standard processes and developing solutions for non-standard issue
- Experience with Zendesk is a plus
- Technical knowledge of internet abuse issues is also beneficial

**What’s in it for you?**

There are many reasons to come on board our team of talented professionals, but here are just a few

We are collaborative, fair, consciously inclusive, and flexible

We trust, value, and support our people to make the difference

We believe that diversity of thought and experience provides the platform for innovation and creativity

We invest in the development of our people to drive our ambitions forward

We offer a range of benefits (including your choice of tech) and a competitive package

We offer a great work environment in an internationally successful enterprise in the online services industry

**The Process**

Our process will consist of an initial phone screen conversation over video via Google Meet with a member of our People team to make sure your expectations of the role are aligned with the business needs. There will then be the first round which will be a competency-based interview with the Hiring Manager and a member of the team.

We aim to keep you informed throughout the process so we will be communicative and transparent throughout (which also happens to be one of our company values)

**Location**

The role will ideally be based at one of our offices in Germany. We embrace flexible working and are happy to discuss suitable arrangements that will work for everyone.