Enterprise Customer Retention Specialist, Dach

**Working at Atlassian**

**Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.**

Are you passionate about engaging with Enterprise customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that's experiencing outstanding growth? Are you a curious person, always looking for the right approach to maximize value with all your customers? Our Enterprise Customer Retention team's mission is to maximize revenue retention and lead strategic migration and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on

**More about the team and the role**:
Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion and migration opportunities by aiming to understand our customer's goals and then sharing how Atlassian's solutions can help achieve them.

We overcome objections by listening and then identifying challenges and resolving blockers that may prevent customers from maintaining their existing suite of solutions. Every Enterprise Customer Retention Specialist bridges the gap between sales and customer success by collaborating with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer.

You will report to the Customer Retention Manager.

**This position is available remotely either in Germany, the Netherlands, the UK or France**

**In the first 90 days, we'll expect you to**:

- Gain experience with enterprise software renewals and account management practices
- Manage team members and partners through Atlassian's communications channels and eagerness to implement constructive feedback
- Collaborate with internal and external parties to reduce churn and expand the customer base
- Simplify complexity and listen to feedback for customer experience improvement
- The discovery skills and curiosity to uncover opportunities for expansion

**Required experience**:

- One or more years of proven experience in account management, software renewals, customer success, or other relevant positions
- Experience in forming partnerships with important internal and external members, and build trust on the phone and on video across several countries and cultures
- Experience meeting or overachieving on performance goals
- Fluency in German and English

**Responsibilities include**:

- Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support
- Increase customer awareness of Atlassian's product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
- Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
- Maintain a healthy pipeline by logging sales and renewal activities, customer data, and customers' status within internal systems

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**Our perks & benefits**

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

**About Atlassian**

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.