User Researcher

vor 2 Wochen

Munich, Deutschland carwow Vollzeit

**We are looking for a User Researcher for a 6 month fixed term contract, working to a part-time schedule (3 days per week)**
***:
**About carwow***:
We’re on a mission to change the way people buy, sell or use a car by creating the world’s best online car marketplace. Since starting our journey in 2011, we’ve grown to become one of the most trusted comparison sites with over 12 million active users and an ‘excellent’ Trustpilot rating of 4.7.

carwow is a tech scale-up backed by some of Europe’s most respected technology, marketplace and automotive investors, with $55 million Series D funding secured in December 2021. Over 400 carwowers from 25 nationalities work with us in the UK, Germany, Spain, and Portugal.

**About the role**

carwow is looking for a User Researcher for a six-month fixed-term contract. This is an opportunity to develop your skills as a researcher, working for a global tech brand with hugely exciting plans. At carwow, research is a guiding compass, playing an essential role in how carwow plans for the short and long term.

In this role, you’ll develop (or kick-start) skills in participant recruitment, methodology selection, data analysis, communicating findings, segmentation, and stakeholder management. This role works across product and marketing and is a great opportunity to learn from both teams.

We’re looking for someone to work three days per week or equivalent hours spread across four or five days. Working hours and location can be relatively flexible to suit you.

**Responsibilities**
- Build empathy for carwow’s customers by conducting research using a range of methods
- Work with product and marketing teams to break down problems, advise an approach, and analyse findings
- Own the recruiting of test participants, preparing discussion guides, designing tasks and moderating user testing sessions
- Analyse and summarise information through executive summaries and categorising feedback, then collating them into recommendations
- Incorporate and cross-reference insights from existing research plans, identifying patterns in research
- Share user research findings with the product team and the broader organisation, building internal customer empathy

**Requirements**:

- Proven experience as a user researcher, preferably working at a digital agency or tech company
- Fluent speaking and writing in English; bonus points for German or Spanish
- Experience in a variety of research methodologies including discovery research, usability testing and survey creation and analysis
- Proficiency in creating engaging presentations

**Benefits**
- Remote and hybrid working options
- Competitive salary
- 25 days holiday, plus bank holidays and Christmas Eve or an alternative (religious) holiday of your choice
- Tech: The latest core technology (Macbook or Surface)
- Learning and development budget
- Social: Company-wide collaboration such as bi-weekly product demos, tech lunches, coffee with the exec sessions, book clubs, social events
- Refer a friend and get paid Lunch & learns with internal and external speakers

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