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Tech Lounge Support
vor 2 Wochen
**Job Description**:
**Job Title**: Tech Lounge specialist**
**Location**:Various**
**Seniority: Junior**
**Role**
The Tech Lounge Specialist provides a wide range of services essential for the operation of a client centric onsite IT services model called Tech Lounge.
The Tech Lounge Specialist will work with the Tech Lounge team to provide outstanding customer service and support. Works with leading technologies such a lean laptop, modern desktop setups and the latest mobile devices in a fast-paced environment.
The Tech Lounge Specialist will be tasked to quickly diagnose technology issues at the Tech Lounge or remote for both hardware and software utilize the relevant tools available. Additionally, the Specialist will provide clients clear guidance, advise and resolution with patience and empathy to enhance the overall customer experience while visiting the Tech Lounge.
**Working** Arrangements**
You can expect:
5 days a week in office role
**Your key responsibilities**
Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support
You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate
Provide customers with training and advice on DB related technologies and updates during service visit
Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge
Educate and share with customers on new technology and processes to enhance technology adaption
Build relationship across Technology, Data, & Innovation (TDI) technology disciplines to collaborate on resolving complex IT issues
Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits
Utilise Service Now to record and track all incident related to service calls and appointments
**Your skills and **experience**
Strong people skills and a knack for problem solving
Excellent communication skills, both written and spoken
Excellent time management skills and can make decisions quickly
Previous experience supporting Investment Banking/financial environment is an advantage
Experience in customer service/support, client services, production support or technical support role
Advanced working knowledge of Microsoft product such as O365, Teams, Windows OS 10
Advanced working knowledge of Windows OS 10, Apple Mac, and Mobile device (Apple, Android)
Strong technical skills related to desktop, mobile, End User compute environment
Bachelor’s degree from an accredited college or University with a concentration in IT or Computer Science related discipline is preferred but not essential
About Company
We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs.
