ERP Specialist

As an ERP Specialist, you will serve as the operational backbone of our ERP system (Odoo), acting as the first point of contact for internal stakeholders. You’ll triage requests, handle functional configuration, perform system testing, and collaborate with ERP developers, testers, product owners, and analysts to ensure smooth delivery and support of our ERP operations.
- This role is ideal for someone who thrives at the intersection of systems, business
processes and customer-facing support.

YOUR TASKS
- Act as the first-line support interface for ERP-related stakeholder requests, questions and incident reports.
- Independently perform system configurations in Odoo (e.g., pricing rules, field visibility, approval workflows).
- Conduct ERP onboarding and training sessions for new business users across departments.
- Maintain and regularly update user documentation, FAQs and knowledge base articles tailored to different teams.
- Support creating out of the box reports needs using Odoo native functionality.
- Work closely with the Business Analyst and POs to validate unclear or complex requests, identifying recurring issues for improvement.
- Filter and triage incoming Jira tickets/ requests, determining which items require escalation to Product Owners or Developers.
- Simulate scenarios in staging and test environments to find root causes before escalation.
- Collaborate with the Rotating Support Role to ensure accurate handoff of bugs and system performance issues.
- Proactively monitor ERP usage to identify misuse, training needs or potential improvements in business processes.
- Provide feedback to the System Architect and Product Owners regarding recurring usability challenges and potential configuration solutions.
- Act as a functional bridge between business users and technical teams, translating business needs into system configuration tasks when possible.
- Support UAT coordination for configuration-driven changes and regression testing when needed.

YOUR PROFILE
- Solid understanding of ERP systems, with hands-on experience in Odoo
- Demonstrated experience working directly with business stakeholders, including triaging issues, supporting GTM team and conducting rootcause analysis
- Experience in cross-functional collaboration with tech and business teams
- Strong analytical skills with a structured approach to problem-solving
- Comfortable using Odoo staging/testing environments to simulate and validate workflows
- Familiarity with system configuration and troubleshooting in Odoo
- Proactive communicator who can clarify ambiguous input and think in business terms
- Attention to detail and curiosity to explore root causes of problems
- Fluent in English (written & verbal)
- Hands-on knowledge of quoting, billing or order management flows
- Comfortable working with ticketing systems (e.g. Jira)

FACTS FOR YOU
- Many possibilities to further develop your individual skillset
- Innovative and creative work environment with plenty of room for new ideas
- A structured onboarding phase with experienced colleagues
- Flexible working hours and a familiy-friendly environment
- Permanent employment contract at our headquarters in Nuremberg
- A great working atmosphere in an enthusiastic international team with flat hierarchies
- Subsidized germany-wide jobticket for public and regional transportation, bike leasing, bicycle cellar (incl. showers) and sufficient parking spaces
- We actively support your health by funding membership of the Urban Sports Club
- Paessler is a fast-growing midsized company that has been in the market for 20 years
- The company is focused on long-term goals and is currently comprised of 350 employees

INTERESTED?
- Your contact person for this great jobs is:

- Céline Gallée

**And at the end, a very important note**: