Administrative Support Assistant

**Duties**:

- Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
- Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children?s departure to ensure only authorized individuals remove them from the building.
- Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
- Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.
- Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.

**Requirements**:
**Conditions of Employment**:

- Must be 18 years of age or older at time of appointment or placement into the position.
- Direct Deposit is required.
- Meet qualification/eligibility/physical/background requirements for this position.
- Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy including annual influenza vaccinations.
- A one year probationary period may be required (either initially or upon conversion, if applicable).
- Successful completion of annual training requirements within the prescribed time frame and demonstrated on the job competence is required.
- Travel to on and off post locations may be required.
- Selected applicants will need to provide proof of vaccinations for COVID as well as influenza before starting employment.
- In consideration of COVID-19, personnel within this area routinely wear personal protective equipment (cloth face coverings, latex gloves, and face shields) while performing their regular duties.

**Qualifications**:
**NF-02 Qualifications**:

- Experience using office automation to prepare documents, manage files, and maintain records.

**NF-03 Qualifications**:

- Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence.
- Must possess experience demonstrating customer service and business communication skills.
- Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
- At least 1 year experience equivalent to the next lower grade level NF-02.

Applicants that possess the highly qualified criteria may be sent first for consideration. Additional certificates will be sent at managements request.Referrals and selections can be made at either grade.
- Referrals and selections can be made at either grade.**Additional information**:
**Area of Consideration**

**Manual Application**

**Allowances, Incentives and PCS Costs**:

- Allowances, differentials, or incentives will not be paid.
- Payment Permanent of Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.

**Other**:

- **Pay is awarded based on the number of hours worked. NAF pay setting rules apply.**:

- Open to US and Non US Open to US Citizens and Non-Citizens of a North Atlantic Treaty Organization (NATO) country (except German citizens) eligible for employment under U.S. conditions with a social security card.
- U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement. In NATO countries, employment under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.
- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
- **For more information on working with Child and Youth Services, please go **here**.
- Benefits

Review our benefits

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

- Spouse Employment Preference
- Involuntarily Separated from the Military
- Family Member Preference
- Business Based Action
- Current/Former NAF Employee / Current Appropriated Employee
- Outside Applicant Veteran / Spouse/Widow/Parent of Veteran
- Outside Applicant Non-Veteran

Eligibilities are listed above in the consideration order in accordance with the AR 215-3. Applicants will only be awarded the highest preference/pr