Senior Airport Services Agent

vor 1 Woche

Munich, Deutschland The Emirates Group Vollzeit

Job Purpose: - Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner. - Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Ensure the smooth process of a safe and on time departure of EK flights at all times in order to achieve EK standards and passenger satisfaction. - Guide and advise team members to ensure that superior passenger service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights - Oversee the arrival of bags into the baggage hall where required, ensuring priority bags are first on the carousel and assist passengers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium passengers ensuring passengers are kept fully informed. Process baggage claims and handling claims settlements as per applicable procedures and in a timely manner where required. - To monitor queues at check-in ensuring priority given to Premium passenger card holders. To assist and deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as, keeping passengers informed of any delays, disruptions and denied boarding including the implementation of the 'Options' scheme. - Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing. - Ensure all safety instructions are compiled with at all times and report any damage to aircraft, ULDS, immediately and assist with preparation of relevant reports. - Cover the absence of check-in supervisor and prepare flight briefs regarding passenger information ensuring that all staff, GHA and service providers are fully aware of this information. Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of passenger service in all operational areas. Where applicable, handle crew scheduling, allowances and any crew-related issues. - Support and cover in other operational areas where required due to staff shortfalls resulting from leave and sickness absence and undertake various other administrative functions and duties where directed by the Airport Services Manager and other senior staff on duty. - Carry out credit card verification and travel documents checks diligently.
Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.

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