Technical Support

Vor 3 Tagen


Dresden, Deutschland algorismic gmbh Vollzeit

**Your role** As a Technical Support Specialist in our organization, your contributions will be crucial to maintaining our reputation for technical excellence and responsive customer service. You will play a key role in upholding our software standards and fostering a proactive, solution-oriented environment for our clients. **Your responsibilities** - **Remote support**Offer support for customer projects, including installation, configuration, and troubleshooting, ensuring high customer satisfaction. - **Software implementation support**Support the implementation of our software using tools such as Linux, Ansible, Bash, and Lua, contributing to effective solutions. (DevOps, Softwareentwickler) - **Error analysis and correction**Independently analyze and correct software and infrastructure-specific errors under customer-specific requirements, enhancing system stability and user satisfaction. **Are you the one?** - Completed training as a qualified IT Specialist, comparable experiences or Degree in Software Engineering/IT or similar fields of study - Experience in First/Second Level Support - Ability to work in a responsible and independent way and to deal with new tasks, problems and technologies - Analytical thinker that collaborates with the team to master challenges - Good command of English (at least C1) - Good German language skills are required (at least B2) **Are we the ones?** **Team & Culture**: - We appreciate a heterogeneous team with individual personalities and complementing skills - Our team has many years of experience in software development, semiconductor manufacturing, subfab processes and environmental technologies - We offer flat hierarchies and thus enable everyone to contribute to our aims - We value and foster open, constructive and respectful communicatiaon and encourage everyone to help each other - We enable you to grow and develop with us - We offer you creative freedom regarding working methods - We welcome people of all nationalities, religious beliefs, sexual identities and ages **Work & Office**: - We are based in Dresden, the beautiful capital city of Saxony, a dynamic high-tech cluster in Germany - Our office is centrally located with good public transport connections - Even though we are a startup founded in 2023, we work in an established environment with long-standing partners - We enable flexible time management and remote work - We value regular on-site work in a team - We offer you a discounted Germany ticket - We offer "JobRad-Programm" and secure bicycle parking facilities - We offer you regular massages for relaxation



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