Global Head of Last Mile Operations
vor 2 Wochen
Company Description Flink is revolutionizing how we buy groceries. We deliver a selection of more than 2.000 products - in only minutes. We put customers first and aim to achieve the best customer experience. Founded by experienced e-commerce professionals and backed by some of the most renowned investors in Europe, we are growing rapidly and have a great hunger to continuously challenge ourselves. We are a diverse team with a flexible and inclusive culture. Do you want to be a part of this grocery revolution? Join our team as a Head of Last Mile Operations **Job Description**: Flink is currently looking for a Head of Last Mile Operations for our Headquarters in Berlin. In this role you are responsible for the workforce operations in our 65 (and counting) hub locations in the Berlin. This last mile transport is done via employed riders on e-bikes, more than 8,000 employees currently. You will manage all elements within Last Mile Operations - from business and budget planning, growth strategies, process automation and enabling excellent and efficient support services for our teams across the country. **Responsibilities**: - Manage the last mile operations team with 30 people within 5 sub-teams - Workforce Planning - Workforce Growth - Workforce Care - Workforce Engagement - Automation - Ensure business-critical processes are automated whenever possible, and aligned between throughout the business. This includes: - Scheduling - Reporting - Fraud detection - Payroll - Counterpart for HR, Payroll teams, Hub processes, Data science, Product management - Own and manage the biggest P&L cost line item (after COGS): workforce costs (including recruitmentmarketing) - Responsibility for >8,000 employed riders, pickers and inventory associates across currently 65 hub locations in the Netherlands - Manage the operational budget for labour, equipment, and investments - Oversee day-to-day operations to ensure our service level and efficiency KPIs are balanced - Use analytics to build a business that can sustainably scale - Identify opportunities for improvement, and challenge the product teams on improvements. For example optimising the flow of rider communication, reviewing efficiency in acquisition, improving rider safety and much more. **Qualifications**: - 6+ years work experience, demonstrating problem solving abilities in a high-growth environment - A quantitative mindset and strong analytical skills - experience in management consulting, analytics, data science, or product management is a plus - Experience in managing a large, dynamic and international team - Fluent in English, Dutch is a plus - Experience in SQL and Python is a plus - Excellent skills in communication, stakeholder management and prioritisation - Analytical and hands-on mindset - it comes natural to you to challenge the status quo and come up with pragmatic and efficient solutions Additional Information - The opportunity to work at one of the best-funded startups in the Netherlands, aiming to completely redefine the way people buy groceries - Steep learning curve and lot of responsibility right from the start - Transparent company culture with flat hierarchies and a high career growth trajectory at Flink in the Netherlands - Competitive salary and 10% discount on your own groceries
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