International Customer Service/support
Vor 3 Tagen
We are a Berlin-based menswear retailer specialized in the finest Italian fashion and are looking for a motivated team member to join our international customer service department.
With great passion and attention to detail, we present a curated selection of high-quality, distinctive Neapolitan menswear - from perfectly tailored suits and elegant accessories to modern casual pieces.
Our garments represent class, elegance and quality. In addition, we offer made-to-measure suits, carefully crafted in Italy.
If you are passionate about exclusive menswear, enjoy international communication and have excellent organizational skills, then you are exactly who we are looking for
**Your Responsibilities**:
- Providing exceptional service to our international customers (via E-Mail, phone and in-store)
- Supporting the management team in daily operations
- Organizing and coordinating customer appointments and orders
- Maintaining customer data and documentation of orders
- Assisting with orders, returns and customer inquiries
- Supporting events, fittings and trade fairs
**Your Profile**:
- 2 + years of experience in customer service, preferably in an international setting
- Cultural sensitivity and adaptability to work with diverse global customers
- Passion for fashion, style and Italian craftsmanship
- Polished manners and a professional appearance
- Excellent English communication skills, both written and spoken
- Strong organizational skills and proactive work attitude
- Confident handling of MS Office
- Completed vocational training or degree in tourism, fashion or customer support related
- Valid driver’s license (Class B) is a plus
**What We Offer**:
- An international, family-like and stylish environment
- Performance-based compensation
- A responsible and diverse role with room for your own ideas
- Business trips to Italy for production visits and international fashion fairs (e.g., Pitti Uomo in Florence)
- The opportunity to combine your passion for fashion and customer service in a growing and inspiring company
**Sounds like you?**
We look forward to welcoming you soon into our sartorial world
Art der Stelle: Vollzeit
Gehalt: 12,82€ - 15,00€ pro Stunde
Arbeitsort: Vor Ort
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