E-commerce Lead Benelux

**THE ROLE & THE TEAM**: This role sits in the Markets Planning & Trading organisation, a cross-markets commercial and business planning department that plans and drives the commercial performance of Zalando across all European markets. The role will lead a team of < 3 e-commerce professionals. The role reports with a solid line into the Head of Markets Planning & Trading Benelux. **INCLUSIVE BY DESIGN**: **WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)**: - **Drive the commercial campaign planning for Belgium & The Netherlands, **which means that your team has full ownership of the local commercial plan. Your team will be responsible for creating compelling local onsite events and voucher strategies to maximise conversion in close collaboration with the Head of Planning & Trading, Commercial planning and Pricing teams, considering topline and bottom line objectives. - **Lead key sales events in all BE & NL **(e.g Cyber week, Sale events) and ensure commercial alignment of communication plan, customer journey, game plan and offer consistency, resources and enablement of the teams (Marketing, Global Sales campaign team, CRM, Partners, ZMS ) - **Drive the category onsite strategy and performance in BE & NL **through local business insights, regional expertise, assortment analysis and localization of our assortment strategy in collaboration with various cross-functional stakeholders (supply incl. categories and logistics, tech, brand hunting, local marketing team) - **Own the Onsite and Customer journey** with full accountability for a seamless customer journey across all touchpoints. You will be responsible for identifying key users and competitive insights to develop business opportunities with internal DX teams (e.g. UX, UI, A/B-tests), guarding local customer and commercial interests - **Participate in cross-functional projects**, identify, develop and implement new business opportunities and launch new features in Belgium & the Netherlands (e.g Plus Membership, Pre-Owned, new local brands etc) - **Support the individual country and BENELUX regional strategy** through closely collaborating with the local General Manager and several local functional team such as Brand Marketing, Pricing, Supply, CRM - **Lead and develop **the BENELUX retail team of 2 - 3 people **WE'D LOVE TO MEET YOU IF**: - Master's degree in Business, Economics, Marketing or equivalent - 6+ years of experience in retail, business and/or consulting and a previous experience in E-commerce with a good understanding of online business models. - Strong understanding of the Dutch & Belgian fashion market and knowledge of complex business models (Full price, Off price and Second hand business) - Proven strong analytical skills combined with knowledge of trends and fashion. You are data-driven and can derive insights and business recommendations from quantitative sources - You have experience in leading a team and personal development of team members - Experience with working in a fast-paced dynamic environment. You enjoy change, quick thinking and decision making - You are a team player: you are well organised and feel comfortable leading several key projects with different stakeholders - You act as an owner and keep high priority topics on the forefront to drive the business forward efficiently - Great communicator and facilitator, you are fluent in Dutch and English **OUR OFFER**: Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer. - Employee shares program - 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners - 2 paid volunteering days a year - Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration - Work from abroad for up to 30 working days a year - 27 days of vacation a year to start - Family services, including counseling and support - Health and wellbeing options (including Gympass) - Mental health support and coaching available - Drive your development through our training platform and biannual peer-to-peer review