Senior Engineering Support Specialist

YOUR FUTURE, ON DEMAND

The ideal blend of stability and flexibility. A genuinely human employer that cares for people and the planet. True autonomy to shape what comes next, for us and you. This is the perfect platform to take your career where you want.

Back in 2005, we pioneered Europe’s first TV streaming service. Today, we’re the world’s first certified climate neutral TV streaming provider. 3 million users across three countries. Over 230 colleagues of 47 nationalities. We’re the grown-up start-up, helping to shape a better future since day one. That hasn’t changed, even if the world has. We’re friendly, international, inclusive - and our people say we’re reliable and transparent, too. It’s why they trust us and believe in what we do.

THE ROLE

As a Senior Engineering Support Specialist, you will be part of our Operations Team. Being the connection between our Software Engineering and Operation (infrastructure) teams you will help us to take our software development platform to the next level.

THE TEAM

As a Senior Engineering Support Specialist, you will be part of our core Operations team, which is the home of Site Reliability Engineers, network and Datacenter Engineers, Video Operations and our 24/7 Support team.

WHAT YOU’LL DO

As a member of the Engineering Support Team you will be responsible for:

- Issue Tracking and Workflow Management‍ like JIRA and Trello (together with the Agile team)
- Administer and configure Jira to meet the needs of the engineering team, including creating and managing projects, workflows, and issue types.
- Create and maintain Jira dashboards and reports to track team performance, project status, and key metrics.
- Stay up to date with new features and functionalities in Jira and evaluate their potential benefits for the engineering team
- Source Control Management
- Administer and configure GitHub organization account, and access controls.
- Collaborate with teams to integrate GitHub with other tools and systems, such as CI/CD pipelines and issue-tracking systems.
- Continuously assess and improve the GitHub usage and workflows, identifying opportunities for automation, process enhancements, and productivity improvements.
- Stay up to date with new features and functionalities in GitHub and evaluate their potential benefits for the engineering team.
- Conduct training sessions and workshops to educate engineers on advanced GitHub features
- Application Performance Management
- Implement and configure integrations with 3rd party tools and services, such as issue-tracking systems, communication tools, monitoring solutions, dashboards etc
- CI/DI pipelines (e.g. Jenkins, GitLab)
- Designing, developing, and maintaining internal tools that streamline and automate various processes, such as data management, reporting, or workflow management
- Developing automated build, test, and release infrastructures governance practices

WHAT YOU’LL BRING
- Knowledgeable and proficient in deploying common industry test/build/CICD tools and technology
- Experience with configuration management
- Proficiency in developing software in a Linux environment
- Experience writing production code in one of: Go, C++ or Python
- Passion for building highly scalable and reliable software infrastructure
- Experience with cloud technologies, e.g. AWS, Azure, GCP, Docker, Kubernetes, or Terraform
- Ideas on how to further optimize our software development platform and help extend the capabilities of our systems every day
- Curiosity about the inner works of platforms and ability to think and operate at scale to help ensure our software development teams are productive and efficient

WHY JOIN US?

At Zattoo, you’re always on firm ground with real freedom to explore. You’ll have the support and opportunity you need to go far, while you’re helping us create a sustainable and entertainment-filled future for all.

WHAT WE OFFER YOU
- Reward: strong market competitive salary
- Recharge: 30 days vacation plus public holidays
- Regulate: trust based flexible working hours and the option for remote work worldwide for up to 8 weeks per year

**Plus**:

- We’re sharing: Free access to the best streaming experience on the market
- We're developing: Your own development budget, German classes and Zattoo all-company hack days
- We’re inclusive: ‘Zattooies’ are a fun, engaged, and diverse team made up of 47 nationalities
- We’re healthy: Health checks, team sports, organic fruit, vegan options and more
- We’re responsible: We are carbon neutral, an active employee Green team, discounted BVG tickets and free bike rentals
- We’re sociable: A calendar of events with fireside chats, lunches, in-house bar, BBQ’s, monthly socials, summer party and an annual off-site event